Not Able To Access Pro Sections Library - Question | JoomShaper
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Not Able To Access Pro Sections Library

B

blue_Shift

SP Page Builder 2 years ago

Though I just renewed, this was happening before I updated my subscription

J 4.4.0 SPPB 5.1.9 PHP 8.1

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9 Answers
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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 2 years ago #138522

Hi there!

Kindly recheck and follow this:

https://www.joomshaper.com/documentation/sp-page-builder/how-to-tips#how-to-add-the-license-key-and-activate-pro-feature

After that check this:

https://www.joomshaper.com/documentation/sp-page-builder/troubleshooting#i-have-the-pro-version-but-with-locked-pro-features

Let me know what happens then.

Best Regards

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K
Kieron
Accepted Answer
2 years ago #138349

Same here ... I have a Developer Plan which was top in the day ... Now I cannot Accrss PRO ... What is Pro ???

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B
blue_Shift
Accepted Answer
2 years ago #138477

Also, the confimation email I received with the subject line "Your Developer Delivery Information" was empty.

Full header and email in Hidden Content below

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B
blue_Shift
Accepted Answer
2 years ago #138535

Wait - there WAS a cache file there even though caching is disabled. (why?) But I deleted it and pro sections in the library are now available.

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 2 years ago #138541

Glad that it is working for you now:)

I'm not sure about the cache thing, from where your caching was disabled?

Best Regards

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B
blue_Shift
Accepted Answer
2 years ago #138555

I think the cache was because I did not yet have the page attached to a menu item. Now that it is, the page is no longer caching.

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 2 years ago #138689

Good to know:)

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K
Kieron
Accepted Answer
2 years ago #138569

My mistake ... I accidentally instadded the free version .... I reuploaded the Pro version, entered my licence number and now I have access to all Pro items.

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 2 years ago #138690

Hi Kieron,

Glad that your issue has been fixed now:)

Have a nice day!

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