Solved Templates

Investa Template update broke labels

Asked by Peter Dowse 2 years ago Last activity 2 years ago

Hi Guys,

The latest Investa template update seems to have broken your labelling in the back end of the template manager.

Accepted answer

Marked as the solution

9 more replies

S-D CONSULTING

We also updated the Investa template today and it turns out the same thing.

Are there any solutions?

Peter Dowse Asked this

Ok - that's very helpful however there are two major issues with this respose.

  1. There's no easy or intuitive way to download the Helix Ultimate 2.0.18+ update - where can this be found?
  2. The instructions for the language file do not give any indication of where these files reside - if someone isn't familiar with how Helix is set up - this would mean spending inordinate amounts of time going through folders trying to figure out where this file lives?

Could you please either provide a link or let us know where we can download the Helix Ultimate 2.0.18+ update - or supply the file paths of the files that need overriding?

Peter Dowse Asked this

Hi Guys - where can I download the helix update or are you able to let us know the filepath to put the helix files?

Peter Dowse Asked this

Hi Rashida,

Many thanks - I have uploaded the helix plugin but unfortunately, that only partly worked :-(

Is there anything else I should be doing?

Rashida Rahman Staff

You are always welcome:)

You need not only the plugin, but the template too. Updates should be waiting in your pending updates.

Thanks!

Peter Dowse Asked this

Perhaps I'm missing something here - but why would I upload the Helix Ultimate Template when I'm using the Investa Template?

Peter Dowse Asked this

Hey guys,

This is still an ongoing issue - even with the 2.0.18 update

Any ideas on how to fix this as it's pretty confusing for clients.

Rashida Rahman Staff

Hi Peter,

Sorry for the delayed response.

Would you please give me your admin access to check?

Best Regards

Peter Dowse Asked this

Please see hidden Content

Rashida Rahman Staff

Thanks for access. Looking into it.

Stefan Hirschmann

Dear support team
We have been customers of Joomshaper for over 7 years now and have noticed again and again that templates are insufficiently tested and that this results in considerable additional work during installation and setup.
We are also of the opinion that the support team should act much more quickly here and not not be heard from for hours on end as is now the case with the Investa template.
This is extremely annoying for all customers and should simply not happen in this form. In the end, these incidents force us to look around for alternative template providers - which we don't really want to do. Please find a quick solution to this problem!
Thank you very much

Rashida Rahman Staff

Thanks for accepting the answer!

Have a nice day!

mogy

happen to me too .. i rewrite by hands all missing string ... i'm asking why i pay for joomsharper license ... every time i need a fast working pruduct like template or component i find always problems , guy don't waste money with them is a very poor items here

Rashida Rahman Staff

Hi @mogy,

Sorry for your experience.

Did you post this issue with details as your very own question in the forum, please? If yes, can I have your forum post link to check?

Best Regards

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