Hi Guys,
The latest Investa template update seems to have broken your labelling in the back end of the template manager.

Hi Guys,
The latest Investa template update seems to have broken your labelling in the back end of the template manager.

Hi 1stAvenue,
Thanks for your comment here, we really appreciate it.
This time issue was for New Joomla version change, actually not caused by any of our products. An the following doc should be enough for explaining this and the solution. You can check here:
Best Regards
We also updated the Investa template today and it turns out the same thing.
Are there any solutions?
Hi there!
Thanks for reaching out to us.
Please check the following documentation:
Hope it will help you.
Best Regards
Ok - that's very helpful however there are two major issues with this respose.
Could you please either provide a link or let us know where we can download the Helix Ultimate 2.0.18+ update - or supply the file paths of the files that need overriding?
Hi Guys - where can I download the helix update or are you able to let us know the filepath to put the helix files?
Hello Peter,
Sorry for the delayed response. You can download it from here now and install it as any template:
https://www.joomshaper.com/downloads/template/helixultimate
Best Regards
Hi Rashida,
Many thanks - I have uploaded the helix plugin but unfortunately, that only partly worked :-(

Is there anything else I should be doing?
You are always welcome:)
You need not only the plugin, but the template too. Updates should be waiting in your pending updates.
Thanks!
Perhaps I'm missing something here - but why would I upload the Helix Ultimate Template when I'm using the Investa Template?
Hey guys,
This is still an ongoing issue - even with the 2.0.18 update

Any ideas on how to fix this as it's pretty confusing for clients.
Hi Peter,
Sorry for the delayed response.
Would you please give me your admin access to check?
Best Regards
Please see hidden Content
Thanks for access. Looking into it.
Dear support team
We have been customers of Joomshaper for over 7 years now and have noticed again and again that templates are insufficiently tested and that this results in considerable additional work during installation and setup.
We are also of the opinion that the support team should act much more quickly here and not not be heard from for hours on end as is now the case with the Investa template.
This is extremely annoying for all customers and should simply not happen in this form. In the end, these incidents force us to look around for alternative template providers - which we don't really want to do. Please find a quick solution to this problem!
Thank you very much
Thanks for accepting the answer!
Have a nice day!
happen to me too .. i rewrite by hands all missing string ... i'm asking why i pay for joomsharper license ... every time i need a fast working pruduct like template or component i find always problems , guy don't waste money with them is a very poor items here
Hi @mogy,
Sorry for your experience.
Did you post this issue with details as your very own question in the forum, please? If yes, can I have your forum post link to check?
Best Regards