Problem With SP Page Builder - It does Not Save Changes And Added Sections, Blocks, It does Not Save Anything - Question | JoomShaper
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Problem With SP Page Builder - It does Not Save Changes And Added Sections, Blocks, It does Not Save Anything

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Centrum Egzaminów Testowych

SP Page Builder 1 year ago

Good morning, we are having a problem with the latest version of Page Builder and saving changes as well as creating new sections on pages. After creating something, saving and exiting, when we visit the page again, no changes are taken into account.

I followed these two threads on the forum (1. https://www.joomshaper.com/forum/question/28586 and 2. https://www.joomshaper.com/forum/question/28978) and added an entry to the .htaccess file and this does not bring any results or solve the problem.

Page Builde version 5.2.3 PHP 8.2 Joomla 4.4.1

I am asking for help in fixing and finally solving the problem.

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23 Answers
Toufiq
Toufiq
Accepted Answer
Senior Staff 1 year ago #142626

Hi there,

Thank you for reaching out, and I apologize for any inconvenience caused by this oversight. Add this code inside the .htaccess file. After that, check again.

# DISABLE CACHING 
<IfModule mod_headers.c>    
Header set Cache-Control "no-cache, no-store, must-revalidate"  
Header set Pragma "no-cache"    
Header set Expires 0 
</IfModule> 

Best regards,

Toufiqur Rahman (Team Lead, Support)

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C
Centrum Egzaminów Testowych
Accepted Answer
1 year ago #142651

Good morning Toufiq

we have already added this code to the .htaccess file Unfortunately, this does not solve the problem. In addition to the fact that you cannot generate a layout from individual blocks, you cannot save any new changes. For example:

I have a new blank page, I add ROW, insert any addon extension, fill it with content - save and close. They go to edit this page again and there is a blank page - I can't see what I created at all.

Page Builder is updated to the latest version.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 1 year ago #142833

Will you please provide me the Joomla administrator access to check the issue?

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C
Centrum Egzaminów Testowych
Accepted Answer
1 year ago #142882

Hi, I am sending login details in hidden content below.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 1 year ago #143282

Did you change administrator URL?

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Toufiq
Toufiq
Accepted Answer
Senior Staff 1 year ago #142946

Certainly! I've identified the issue. Could you assist me in installing the Akeeba backup of your site on my localhost? I encountered difficulties during the installation process, and any guidance you can provide would be greatly appreciated. Thank you!

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C
Centrum Egzaminów Testowych
Accepted Answer
1 year ago #142947

OK, I have already uninstalled this extension. Make a copy now and try to play the page now.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 1 year ago #143031

Locally works fine. Check this package on your localhost.

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C
Centrum Egzaminów Testowych
Accepted Answer
1 year ago #143035

Toufiq, but this is not our website? it's some ready-made demo that I don't have access to because I don't know the password.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 1 year ago #143067

Please watch this video to install the akeeba backup.

https://drive.google.com/file/d/16fMwHR2ZAa3yctnP5rn7zm6YlwB7ijQj/view

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C
Centrum Egzaminów Testowych
Accepted Answer
1 year ago #143081

I'm sorry, but you didn't help in any way to solve the problem, and you only wasted your and my time. I am reporting a specific problem regarding a specific website built on your template and your SP Page Builder component. Instead of locating and solving the problem, you present me with a demo of a completely different website, with a completely different template. I'm not the only one who reports a problem with pages not being saved in SP Page Builder (other users also reported the problem). Then why did you have access to my website? You wrote earlier that you found a solution, but you couldn't restore the page from my site's backup. I removed what caused the problem of restoring the page from a copy and wrote this information.

Nevertheless, I wanted to find a solution to the problem, which is quite a serious error because the basic function of the component does not work.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 1 year ago #143153

I have shared a backup of your site. Akeeba backup sharing reason is to check on your localhost it works or not. If it works then we will check it another hosting server. Thanks

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C
Centrum Egzaminów Testowych
Accepted Answer
1 year ago #143156

Are you talking about this post (#143031): Locally works fine. Check this package on your localhost.

Because if so, it is definitely not a copy of our website but a completely different one. Maybe you just mixed up the files.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 1 year ago #143283

Sorry for the wrong file.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 1 year ago #143397

I can't install your akeeba backup.

Screenshot at Jan 02 18-07-02.png

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G
GinA
Accepted Answer
1 year ago #143240

What's the solution? Same problem with v. 4.0.11 on Ubuntu 22.04 using both Chrome and Firefox.

I added the code you provided above to the .htaccess file but it made no difference.

At this point, SP Pagebuilder is useless.

# DISABLE CACHING 
<IfModule mod_headers.c>    
Header set Cache-Control "no-cache, no-store, must-revalidate"  
Header set Pragma "no-cache"    
Header set Expires 0 
</IfModule> 
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Toufiq
Toufiq
Accepted Answer
Senior Staff 1 year ago #143284

Will you please provide me the Joomla administrator access to check the issue?

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G
GinA
Accepted Answer
1 year ago #143321

Yes, thank you. The credentials are listed below. Phoca Commander is installed if you need root system access.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 1 year ago #143344

I will check it tomorrow. Please allow me time. Thanks

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G
GinA
Accepted Answer
1 year ago #143345

Ok. Thank you. Please take note of all files you change, and the changes you make in those files so i can duplicate the solution on my other websites.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 1 year ago #143395

I have checked your site. You are using Page Builder 4 & there is no issue about the section block load. I would recommend to you use the Page Builder 5. Thanks

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G
GinA
Accepted Answer
1 year ago #143399

Your response makes no sense nor have you resolved this issue with Page Builder 4 on Joomla 4. What if I don't want to use Page Builder 5?????

Does Page Builder 5 work with Joomla 4? I am not upgrading to Joomla 5 anytime soon. If not, then I need you to resolve this issue with Page Builder 4 and Joomla 4 so i can use my website.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 1 year ago #143401

I've successfully added a new row with an alert addon, loaded a section block, and then clicked the save function, refreshing the page. Everything appears to be working fine. If you need additional details or have any concerns, please feel free to let me know about the specific issue you're facing.

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