Hello,
I made some changes in my site's homepage with SP Builder backend editor and it displays alright on the frontend. However, when I close and reopen the item in the backend, it shows me the previous version.
As you can see, the addon shown with the arrow is hidden even though I have changed its name and published it previously, and it displays on the front end of the site.
Thanks
Hello Yokohama AikiDojo
Please record a screencast of your issue and share. I will check it on my end.
Best regards
Thank you for your response. Please see the process. I am making changes in SP Page Builder, they show on the front end, but when I reload SP Page Builder after saving, the changes are gone.
Can I please get some help on this?
Apology for the inconvenience. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup with you before sharing.
Here it is
Please check your issue with PHP 8.1 or lower.
I will try to ask my system administrator on Monday, but 8.1 will stop receiving active update at the end of the month, so I don't see how this could constitute a suitable fix.
I have the same issue. At least there is a problem with the backend Editor. The Frontend Editor loads all the data correctly but not in the backend.
I did try PHP 8.1 and 8.2. I does not change the problem.
Also the Browser seems to play a role.
In Chrome the Backend Editor deliver a complete empty page! When i switch to Frontend Editor everything is fine
In Edge the Backend shows previous version.
The Contact form addon fields "Recipient Emails" are correct on frontend Edition but reseted on the Backend-Editor...??!!!
What's going on?
Builder pro 5.1.8 - Joomla 4.4.0
I tired with PHP 8.0 and 8.1 and the issue with saving remained. Please advise.
Hallo! I have the exact same problem! Pagebuilder 5.1.8 , Joomla 4.4.0 ...checked this issue with PHP 7.4 & PHP 8.1 and still remains....in both PHP versions. Please help to fix this ...or fix the bug and provide a new version....you can't ask everybody to give administrator credentials....this is not an individual site problem...it is Page builder version bug....so please give some attention and try to fix it!!!
I agree, recently, support has mostly boiled down to giving admin access for them to do quick fixes, and as result, systemic bugs seem to pile up. Page Builder now seems to be crumbling under its own weight.
Please update to the latest version and activate your license. Your license is a 32-digit key located on your dashboard. Then check the issue.
Ofi, how can you make such an answer when people told you they use the latest version 5.1.8 ???
This is unprofessional.
The latest version in 5.1.9.
Hello there,
My subscription is active and i am using the latest Page Builder version with the latest php/apache/mysql/mariadb versions... The same issues exists...
Are you planning to fix them ...soon enough ...? Page Builder is a great tool. But in order to remain great needs the bugs it has to be fixed otherwise is not great.... Even though when the users are developers where their job depends on it !!!!
Just for your information: The previous interface was better/cleaner/prettier and faster.... The new interface is worse in any aspect ....
Please support....
Hello NIK
Please post a new question regarding your issue. We will check and help you.
Best regards
Also now i see that when you use the frontend editor it delete all the data entered in the options of the page SEO/BASIC/CSS
I hope you are working on this issue because it's more that annoying. It makes the whole PB almost unusable!
Any news on this? Toufiq!! what's going on??
[UPDATE] Issue still the same on 5.1.9 -
The backend does not load all the data from the database and nothing in the page settings.
The Frontend can handle the content but doesn't load the settings so when you save all the settings SEO BASIC and CSS are gone.
Hello Laurent Robin
Please post a new question regarding your issue. We will check and help you.
Best regards
thanjs Ofi, i did fix my issue. https://www.joomshaper.com/forum/question/28978
You are welcome 😊
Glad to know that.
Update did not work but in the end, I had to uninstall and reinstall SP Page Builder and now it seems to work alright.
Glad to know that the issue is solved. Please accept the answer that helped you. It will be then easier to find the solution for the other users with the same issue. There is a button to accept answer after each comment.
I have a humble request. It would be very kind of you if you can manage some moment to give us feedback on
This will inspire us to improve.
Hello, the same bug has reappeared even though I just updated to the latest version.
This is the second thread I am not receiving support on. Has Joomshaper stopped providing support to its paying customers?
Apology for the delay. Please share the issue page link and activate the access again. I will check it.
It happens on all SP Builder pages
I have checked some pages and could save all of them. Please record a screencast and share here to identify your issue.
No, it still does not work. We have been through that before, see top of the thread Ofi.
I tried again changing the "job openings" page via the backend and you will see that while it does apply them on the site, it does not hold those changes in the backend after your reload the page.
Therefore, the frontend content does not match the backend:
https://drive.google.com/file/d/17MFCliGGPb2Gsqv76Wy69p0oQL96-hKC/view?usp=sharing
Please take a full site backup with Akeeba Backup in ZIP format and share here. Follow this tutorial. I will check it on my localhost.
