SP Page Builder Pro 5.1.9 Frontend Editor does Not Save Properly - Question | JoomShaper

SP Page Builder Pro 5.1.9 Frontend Editor does Not Save Properly

HL

Hasse Ling

SP Page Builder 6 months ago

SP Page Builder Pro 5.1.9 Frontend Editor does not save properly. Save icon spins, and spins forever. Backend is still working fine.

Everything was working as it should at SP Page Builder version 5.1.8, Helix Ultimate 2.0.17 and Joomla 4.4.0. The only thing that is changed is the upgrade of SP Page Builder to version 5.1.9.

Anybody else got this issue, or a solution?

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24 Answers
LR
Laurent Robin
Accepted Answer
6 months ago #137810

You are unfortunatly not alone having saving issues with the new SPPB 5.1.8 and above. which browser are you using? for me the backend editor does not load anything on chrome and not everything on Edge. Frontend works fine just the settings from the page are not saved. Same configuration as yours under php 8.1

I did make several tests again and have following bugs:

Page Overview:

  1. going to Pages does not load all the pages first. You have to change the Filter settings to published to find all.
  2. trashing or deleting pages does not work. Pages still there.

Editors (F)rontend / (B)ackend:

  1. On both editors the SEO settings from the page are not saved or at least are deleted as soon as you save the page.
  2. Load to Edit page Backend :
  • Chrome browser -> Page is empty.
  • Edge browser -> Page is the previous version
  1. Changes from the pages are not saved in Backend.
  2. Saving changes on Frontend kills the SEO info from the page.

Perhaps can an admin make a global issues Post for the SPBB 5.1.9?

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HL
Hasse Ling
Accepted Answer
6 months ago #137830

Have tried on Opera, Chrome, Edge and Firefox. All of them was succesful in Backend, but none of them worked in Frontend.

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LR
Laurent Robin
Accepted Answer
6 months ago #137833

can you please try to update the SEO settings from the page image and description and see what happens? For me it does save the change once in Frontend but then by re-opening the page editor it's all gone. means it will be deleted if i save again.

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Pavel
Pavel
Accepted Answer
6 months ago #137852

Hi guys.

Everything works well for me in frontend and backend. Perhaps some browser extensions affect this. Run the browser with disconnected extensions and check.

Or things like Joomla chache plugin, Cloudflare, JCH Optimize and similar, can be reason of these problems. When you edit the site, any caching should be clean and OFF.

1
LR
Laurent Robin
Accepted Answer
6 months ago #137853

Hey pavels, thanks for your contribution! unfortunatly i did check this. also clear the complete cache. unfortunatly this did not resolve the issue. which versions are you using and which browser? (joomla, helix, Page builder and PHP) ?

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LR
Laurent Robin
Accepted Answer
6 months ago #137854

this is a brand new install. nothing installed just the page builder. Caching is OFF

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Pavel
Pavel
Accepted Answer
6 months ago #137855

J 4.4.0, SPPB 5.1.9, HU 2.0.17, PHP 8.1 (CGI), Firefox, Chrome

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LR
Laurent Robin
Accepted Answer
6 months ago #137856

hmmm that's really weird. Also no problem by saving/updating the SEO from a page? can this be something on the hosting?

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Pavel
Pavel
Accepted Answer
6 months ago #137857

I can only assume that the reason can be in PHP operation mode. I use CGI - it is always works with SPPB. FastCGI (Nginx + PHP-FPM) - if the Nginx does not have a sufficient memory limit, then this can cause problems

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Pavel
Pavel
Accepted Answer
6 months ago #137858

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LR
Laurent Robin
Accepted Answer
6 months ago #137859

I have this:

PHP-Version 8.2.12 FastCGI

memory_limit 2048M

max_execution_time 300

max_input_time 300

post_max_size 128M

upload_max_filesize 128M

opcache.enable on (Standard)

disable_functions opcache_get_status

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Pavel
Pavel
Accepted Answer
6 months ago #137860

PHP-Version 8.2.12

Never use the latest PHP version. This is only for the developers of applications so that they are one step ahead or for sites manually written by an experienced developer. For production sites based on ready-made solutions, use the version no more than the penultimate.

I have this: ... FastCGI

It is not in PHP settings, but in server settings

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LR
Laurent Robin
Accepted Answer
6 months ago #137861

i did set it down to 8.1 and still have the issue. Weird also is that i do not have the same behaviour in Edge as in Chrome.

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Pavel
Pavel
Accepted Answer
6 months ago #137862

Sorry, but my ideas are over :)

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LR
Laurent Robin
Accepted Answer
6 months ago #137889

thanks anyway!

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LR
Laurent Robin
Accepted Answer
6 months ago #137894

So... i was able to solve the problem doing this:

  • disable mod_security on host.

  • on chrome the issue was also solved using the cache killer add-on.

    • in the htaccess:

SetEnv no-gzip 1

<IfModule mod_expires.c>

ExpiresActive Off

</IfModule>

<IfModule mod_headers.c>

Header always set X-Content-Type-Options "nosniff"
Header set Access-Control-Allow-Origin 'origin-list' 
Header set Access-Control-Allow-Credentials true
Header set Cache-Control "no-cache, no-store, must-revalidate"
Header set Pragma "no-cache"
Header set Expires 0

</IfModule>

i hope it helps other people. At least its weird this issue only concern the SPBB component... "

1
Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 6 months ago #138117

Hi Hasse

Thanks for contactimng us. Is this solved now? And glad to see that users are helping each other, such an amazing community :)

-Regards.

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Mauricio Valdez
Mauricio Valdez
Accepted Answer
5 months ago #138556

Nop... its not Solve...

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 5 months ago #138711

Please create a new forum post about your issue. Our team will help you.

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Mauricio Valdez
Mauricio Valdez
Accepted Answer
5 months ago #138746

Ok I'll do it... thanks

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 5 months ago #138849

You are most welcome. You can now close this post.

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Mauricio Valdez
Mauricio Valdez
Accepted Answer
5 months ago #138909

Thanks... I don't Know how to close the post...

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 5 months ago #138957

Just accept my answer, you will get option from there.

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Mauricio Valdez
Mauricio Valdez
Accepted Answer
4 months ago #142687

Okay... Thank you, so?... just with this answer?... I don't see any option.

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