Awaiting an answer General

Error Dashboard

Asked by Roland Schuster 2 years ago Last activity 2 years ago

After updating to the current SP Pagebuilder version, the Joomla Dashboard only shows me errors under Notifications. Unknown Joomla, unknown extensions, etc.
When I open the PageBuilder I also get an error message: e.response is undefined with the button - Back to admin.
Could you help me with this?

11 replies

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Paul Frankowski Senior Staff
2 years ago · edited

Hi Roland.

In general it's Joomla issue, sometimes that area goes "crazy". Sorry this time forum.joomla.org - releated topics.

About 2nd:

  1. Please reinstall SPPB component
  2. Clear Joomla cache || J! Admin > System > Maintenance > Clear Cache > Select the Delete All and then Clear Expired Cache buttons in the toolbar.
  3. Clear browser cache
  4. Check SPPB again

It helps in 99% cases ;)

Roland Schuster Asked this
2 years ago

Do I have to uninstall PageBuilder first? If yes how?

Roland Schuster Asked this
2 years ago

I did everything exactly the same, unfortunately still the same error!

Paul Frankowski Senior Staff
2 years ago · edited

Hmm.

  1. Have you tested site using two different browsers?
  2. What Joomla and PHP version?
  3. Share access to admin area (Super User).
Roland Schuster Asked this
2 years ago
  1. Yes
  2. 8.2
  3. done
Paul Frankowski Senior Staff
2 years ago

Danke.

In Hosting cPanel please change:

  1. PHP Memory Limit from unlimited (-1) to 256M or 512M
  2. Disable Mod_Security for today

if you don't know how - ask hosting support to help.

Then AFTER - check SPPB again.

Paul Frankowski Senior Staff
2 years ago · edited

But the main problem is with:

Eine Anfrage an eine Ressource eines anderen Ursprungs wurde blockiert: die Same Origin Policy erlaubt es nicht, entfernte Ressourcen von "administrator/index.php?option=com_sppagebuilder&task=/editor.addons&type=&_method=get" zu laden (fehlender CORS-Header "Access-Control-Allow-Origin"). Status-Code: 301.

That's why also Notifications from Joomla Admin does not work!

Please ask Hosting Support how you can disable/change that. Maybe its from mod_security settings.

Roland Schuster Asked this
2 years ago

OK, first of all, thank you very much.
I'll talk to IONOS and hope that the error can then be resolved.

Paul Frankowski Senior Staff
2 years ago

I done what I could. Whole rest now is in support hands.

You're welcome

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