When installing SP Page builder Pro I get
0 Call to a member function children() on null When I try to view the pages I see an error 500 and can't see my pages.
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SP Page Builder
Installing SP Page Builder Pro 0 Call to a member function children() on null
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Ofi Khan Staff
Please install this backup and check your issue. There was a database conflict as I suspected.
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Ofi Khan Staff
Hello Deirdre Tindall
Apology for the inconvenience. While accessing your administrator URL, there is an alert box. Please share the credentials to check your issue.
Best regards
Deirdre Tindall Asked this
I have updated the information
Deirdre Tindall Asked this
I also see this when I look at pages in SP Page Builder.
Deirdre Tindall Asked this
Do you guys have a refund policy?
Ofi Khan Staff
Apology for the delayed response. Sorry, your given credentials do not match now. Please enable it to check the issue.
Yes, we have a transparent Refund Policy
Deirdre Tindall Asked this
Ok I have updated it and checked that it works.
Will you guys always take 4 days to respond to forum requests? If this is the case it could take us quite some time to get an answer.
Your refund policy surely can't work in your favour. The first two items are already true.
No returns/refunds will be offered for digital products except if the product you’ve purchased is:
- Completely non-functional.
- And you’ve opened a support ticket on our Helpdesk but you didn't get any response in 48h (business days only).
Deirdre Tindall Asked this
Any update on this guys? It's a long time to be without a fully operational website. I have to say I could not recommend this software to anyone else.
Ofi Khan Staff
I could not uninstall or install SP Page Builder on your site. There is an error shown. I have turned on debug for your site and checked the error. It does not look like related to our product. However, I would like to investigate it. Please take a full site backup with Akeeba Backup in ZIP format and share here. Follow this tutorial. I will check it on my localhost.
Sorry, due to weekend, I could not respond to you in last 2 days. But I want to help you. I am sorry for the time it is taking to solve.
Deirdre Tindall Asked this
Attached in the hidden.
Ofi Khan Staff
I have taken the akeeba backup in ZIP format from your site. Your issue seems to be related to the database. I have asked the developer team to check the issue immediately. They will check and help you. Please allow some more time.
Deirdre Tindall Asked this
Solved! Thank you!
Ofi Khan Staff
You are welcome 😊
I have a humble request. It would be very kind of you if you can manage some moment to give us feedback on
This will inspire us to improve.
Deirdre Tindall Asked this
Let's get the site working first then I'll consider it.
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