Helix Template Editor Error - Question | JoomShaper

Helix Template Editor Error

JH

Jeff Honeyager

Helix Framework 1 year ago

While in the Helix 2.0.18 template editor, changing anything...

Nothing is updated and I get a error message that doesn't help. It reads:

Error Error: Undefined

?????

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3 Answers
Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 1 year ago #149734

Hi Jeff,

Read tip 7 >> https://www.joomshaper.com/documentation/helix-framework/troubleshooting-faq#i-cannot-save-template-settings

Big short....

If you have enabled, disable Mod_Security in cPanel then go to Template Options again and try to save changes.

Later after doing changes you can enable Mod_Security again.

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JH
Jeff Honeyager
Accepted Answer
1 year ago #149769

My cPanel does not have a way to disable Mod_Security.

I have been in the template settings editor a couple of weeks ago without a problem.

What could change to cause this error?

It doesn't happen on any other sites.

Guidance would help.

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 1 year ago #149807

Ask Hosting Support if they can disable that for 1h.


If you didn't add any extra javascript in Custom Code - it shouldn't do anything "bad".

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