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SP Page Builder 5.2.7, Joomla 4. Frontend Editor do not work

Asked by Vita 2 years ago Last activity 2 years ago

Hello,

SP Page Builder 5.2.7, Joomla 4.3.4. PFP Version 8.2. Frontend Editor do not work.
I can not work with fronted Editor, there is only white blank page. sometime there is an Error:
Warning: foreach() argument must be of type array|object, null given in /home/xxxxxx/xxxxx/components/com_sppagebuilder/helpers/helper.php on line 1120

The website is not displayed correctly. It looks like no connection with images.

What can I do?
The Template shaper_helixultimate.

Thank you very much in advance for your help.
Best regards Violetta

Accepted answer

Marked as the solution
Ofi Khan Staff
2 years ago

Hello Vita

Apology for the inconvenience. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup with you before sharing.

Best regards

6 more replies

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Vita Asked this
2 years ago

Dear Ofi
thank you very much for your reply.
please find attached (hidden content) administrator access.
Thak you for your help
Best regards
Vita

Ofi Khan Staff
2 years ago

Please take a full site backup with Akeeba Backup in ZIP format and share here. Follow this tutorial. I will check it on my localhost.

Vita Asked this
2 years ago · edited

Dear Ofi,
thank you very much for your support! Please see ZIP-Backup attached

uuups... can you help me please? I do not understand, how can I add here the ZIP-Backup..
Thank you!

Ofi Khan Staff
2 years ago

No issues on my localhost with your site backup. It looks like the error is in your hosting configuration. I have shared it with the development team. They will check your issue.

Vita Asked this
2 years ago

Hello Ofi,
thank you very much for your Support !
I suspected that... Hosting did an update and it hasn't worked since then. Unfortunately he doesn't give me an answer. How does hosting have to be configured? Man thanks in advance.
Have a nice day
Best ragerds
Vita

Ofi Khan Staff
2 years ago

You are welcome 😊

Yes, the development team also confirmed this. Please talk to your hosting provider. The resource required to load SP Page Builder is being blocked by some reasons. It might be a memory limit or caching issue as well. The hosting provider can say better.

Please accept the answer that helped you. It will be then easier to find the solution for the other users with the same issue. There is a button to accept answer after each comment.

I have a humble request too. It would be very kind of you if you can manage some moment to give us feedback on 

  1. Joomla Extension Directory
  2. TrustPilot

This will inspire us to improve.

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