Staff replied SP Page Builder

Contact form send button no visual action

Asked by George Ivory 2 years ago Last activity 2 years ago

I have updated to Joomla5.1 with SP Page Builder updated to 5.30 and using the helixultimate 2.0.18 template.
Joomla is setup with SMTP protocol for sending email, sendmail and PHP mail not working.

When sending an email from the Form Builder contact form the send button stays static and does not animate (spinning dots) to show that the send button has been selected and to wait to process sending the email and receive a sent successfully message.

The send action takes very long 10+ seconds to process and visitor does not know if anything is happening as there is no visual response.

I need for the spinning dots to get working and hopefully see if the lag in time for processing can be reduced.
It is very long for sending an email.

Does anyone else have this issue?
Some help would be appreciated as this test site needs to go live soon and cannot in this condition.

13 replies

Ofi Khan Staff

2 years ago

Hello George Ivory

Sorry, I could not get your issue clearly. Please share a screenshot of your issue to understand it better. Take a screenshot and share via any platform. For example: Lightshot or Imgur

Best regards

George Ivory Asked this

2 years ago · edited

Hi Offi

Please look at the pics below.

One shows the send button as pressed and activates a animation to show the visitor that the email is being processed and sent.

The other picture shows the button is static, nothing happens when pressed and due to the emails taking longer to send (SMTP settings make for slower sending?, Pagebuilder forms hanging or holding up the process?)
the visitor doen't know if anything is happening resulting in them clicking the send again which still does not show if the send button is working.

animated
https://prnt.sc/GKnvf0Jk6-wu

static
https://prnt.sc/JETFeJwQd8VN

George Ivory Asked this

2 years ago

Anyone have any remarks or solutions?

Ofi Khan Staff

2 years ago

Please share the form page to check the issue.

George Ivory Asked this

2 years ago · edited

Hi Offi

live site so you can better understand my issue.

Production site (working as expected)
(J4 with Page Builder 3.89 and helixultimate 2.0.18)

Test site (problematic)
(J5 with Page Builder 5.30 and helixultimate 2.0.18)

Thanks

Ofi Khan Staff

2 years ago

I have checked and sent some test forms. Please ignore them and share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup with you before sharing.

George Ivory Asked this

2 years ago · edited

Hi Ofi

I've provided the information below.

Thank you

George Ivory Asked this

2 years ago

Hi Ofi,
I noticed that you didn't get a chance to login to the site.
I have removed the temp access as I am updating the site and need to backup prior to any work being done.

Let me know when you need access and I will add it back in.

PS
The contact form seems to be processing the emails faster.

Ofi Khan Staff

2 years ago

By the way, I have checked the Contact Form and found that spinning circle comes first. Then Email successfully sent message appears. It looks normal to me.

George Ivory Asked this

2 years ago

Thank you Ofi.
I am still not getting those results when I check on my side, PC, laptop, phone (firefox, chrome etc.)
I will see if this is an issue going forward.

Ofi Khan Staff

2 years ago

Please check the screencast

George Ivory Asked this

2 years ago

Hi Ofi

I looked at the screencast and yes the submit button works and quite quickly when you tested.
The issue I am having is the visual that appears in the button when the email sometimes take a little longer to process.
Sometimes the email hangs a little when the submit button is clicked leaving the user confused on whether the email is being processed. They sometimes press the submit button again and the form clears their data which also creates confusion.

Please look at the Test site and then the production site to see the difference.

Ofi Khan Staff

2 years ago

You can redirect user to a different page after submitting the form. This should clear the confusion. Another thing is your site appearance is dark and less visible to the eyes. Perhaps, you can think about improving the color.