Contact Form - Question | JoomShaper

Contact Form

GZ

Ghada Zoubi

SP Page Builder 1 month ago

Hello I am using contact form addon and added the Recipient Email but I got nothing !! I changed the email to gmail and another hosting but the same !!

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8 Answers
GZ
Ghada Zoubi
Accepted Answer
3 weeks ago #154730

why I didnt get any answer from your side ?? 5 days without any response !

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Toufiq
Toufiq
Accepted Answer
Senior Staff 3 weeks ago #154889

Hi there,

Thank you for reaching out, and I apologize for any inconvenience caused by this oversight. I have checked the Joomla default mail system using gmail account and it doesn't work. You need to contact your hosting provider.

Best regards,

Toufiqur Rahman (Team Lead, Support)

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GZ
Ghada Zoubi
Accepted Answer
3 weeks ago #154921

I have server and have many accounts and all of them same configuration and all works , just this one !!

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Toufiq
Toufiq
Accepted Answer
Senior Staff 3 weeks ago #154924

Did you checked mail testing from the global configuration?

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GZ
Ghada Zoubi
Accepted Answer
3 weeks ago #155036

yes I did and I got this message : The email was sent to [email protected] using PHP Mail. You should check that you've received the test email. but I didnt get the message .

as I said I have the same configuration for many websites and its working, why this one not working?

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Toufiq
Toufiq
Accepted Answer
Senior Staff 3 weeks ago #155188

I have checked my end using my gmail accounts. But, nothing found on my email. That's why i told you. Thanks

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GZ
Ghada Zoubi
Accepted Answer
3 weeks ago #155362

What I have to do in this case??

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Toufiq
Toufiq
Accepted Answer
Senior Staff 3 weeks ago #155412

Please contact your hosting provider and tell them full scenario. Thanks

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