Hi

Thanks for contacting us and sorry for your issue. Could you please give me your site URL and also a screenshot of your issue?

-Regards.

Hello,

that's no problem. I entered the URL to the page in the “hidden content” field.

Thank you!

greeting svenyeng

Hi Sven,

please always start from this section, this time tip 6.: https://www.joomshaper.com/documentation/helix-framework/troubleshooting-faq#megamenu-without-arrow-icons-for-submenu-items

Use this custom CSS in your custom.css file

body.ltr .sp-megamenu-parent>li.sp-has-child>a:after, body.ltr .sp-megamenu-parent>li.sp-has-child>span:after{
  font-family: "Font Awesome 5 Free" !important;
}

Hello!

Thank you very much, the arrow is back with the custom code.

However, I would be interested to know the cause. I don't have this problem with other websites.

Thank you!

greeting svenyeng

It depends what Joomla version you have, becuase they use different FA version.

For J5 in most cases you don't have to do anything extra.

Hello!

That can't be the case because I have several Joomla systems on the same version. All current Joomla 5x with the latest page builder. The problem with the boxes only occurred on one system.

greeting svenyeng