Hi there,

Thank you for reaching out, and I apologize for any inconvenience caused by this oversight. Can you tell me which type of object added? And can you share a screencast video about the full scenario?

I appreciate your cooperation and will ensure to get back to you as soon as possible.

Best regards,

Toufiqur Rahman (Team Lead, Support)

There is no particular object... text block, Image or another. The error occurs at some point when adding an object. If we remove this object and add another, the error is reproduced. I have the impression that it depends either on the number of objects on the page, or perhaps on the size of the recorded frame. Image

Could you kindly grant me access to your Joomla administrator area so that I can investigate the issue you're experiencing? Prior to providing access, please ensure that you have backed up your site. Additionally, it's important to note that providing login credentials is entirely voluntary on your part; we respect your decision either way. However, if you do choose to share the login details, it would greatly expedite the resolution process. Thank you for your cooperation.

Hello, I'm sorry but I only work locally on my computer. I can just possibly provide you with a backup.

1. Enable Debug mode and Error Reporting to check if there are any issues.

Maybe memory limit issue. You can see the error when error reporting and debug mode enabled. Thanks

All Technical Requirements are here: https://www.joomshaper.com/documentation/sp-page-builder/technical-requirements

in your case post_max_size=512M may be needed.

Hello, Sorry but how can I activate debug mode and error reporting ? For technical requirements, I have : Joomla 5.1 php 8.2.12 memory_limit = 1024M post_max_size=512M upload_max_size=256M MariaDB 10.4.2

Here are two methods

OR

by configuration.php file edition

I have activated the 2 options in Joomla, what information should I send you now?

Could you kindly grant me access to your Joomla administrator area so that I can investigate the issue you're experiencing? Prior to providing access, please ensure that you have backed up your site. Additionally, it's important to note that providing login credentials is entirely voluntary on your part; we respect your decision either way. However, if you do choose to share the login details, it would greatly expedite the resolution process. Thank you for your cooperation.

Hello Toufiq, I'm sorry but I work on a local computer under Windows with XAmpp, I am not currently with a host. You asked me to enable debugging options, what should I do now? Do you need results files?