Getting a "request failed with status code 404" when trying to update text on an existing SP Page Builder page - Forum | JoomShaper
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Getting a "request failed with status code 404" when trying to update text on an existing SP Page Builder page

Asked by David Bagnall 2 years ago Last activity 2 years ago

Help please - Getting a "request failed with status code 404" when trying to update text on an existing SP Page Builder page

2 replies

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Ofi Khan Staff
2 years ago

Hello David Bagnall

Please share a screenshot of your issue to understand it better. Take a screenshot and share via any platform. For example: Lightshot or Imgur

Best regards

David Bagnall Asked this
2 years ago

Basically I am opening an existing SP PAGE BUILDER page and making a text change, then clicking save and getting the error in the picture.

https://prnt.sc/NISlU-Cb7Oq8

Ofi Khan Staff
2 years ago

Apology for the inconvenience. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup with you before sharing.

David Bagnall Asked this
2 years ago

details added

Ofi Khan Staff
2 years ago

Please take a full site backup with Akeeba Backup in ZIP format and share here. Follow this tutorial. I will check it on my localhost.

David Bagnall Asked this
2 years ago

Hi, you asked for access to the administrator area, I provided this.

So please use that to diagnose the issue, it should need me to provide you a backup of the site.

Thanks

Ofi Khan Staff
2 years ago

Please share a SUPER USER access.

David Bagnall Asked this
2 years ago

have updated the shared user to be a superuser

Ofi Khan Staff
2 years ago

I have checked the backup on my localhost. It works fine here. Please check that if you have mod_security disabled. If not, then ask your hosting provider to disable it. Then check your issue.

David Bagnall Asked this
2 years ago

ok so checked this with the hosting provider and it was enabled, so got it disabled and now I can save the text page

Question, why is this a problem now, managed to build the site and edit it multiple times previously, so why a problem now?

Also the frontend page editor just loads a blank page when viewing an existing page

Ofi Khan Staff
2 years ago

I have no knowledge on why this is happening. Rocket loader or mod_security might be blocking the resource loading. This is why turning it off makes things work. After you have done the work, then you may turn it on.

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