Back end unresponsive and freezing - Forum | JoomShaper
Staff replied SP Page Builder

Back end unresponsive and freezing

Asked by David Rogers 2 years ago Last activity 2 years ago

Hi,

I am having problems in the back end of pagebuilder.

There is a page set up called Home

If I click on Articles Layout setting buttons everything freezes. Other add ons seem to be fine but i have not checked them all. I am using the Newsburg Template

Please see attached

Could you have a look please?

6 replies

David Rogers Asked this

Hi, any help on this please?

Toufiq Senior Staff

Hi there,

Thank you for reaching out, and I apologize for any inconvenience caused by this oversight. I have identified the issue you're experiencing. Please allow us some time to find a solution.

Thank you for your patience.

Best regards,

Toufiqur Rahman (Team Lead, Support)

David Rogers Asked this

Thank you

Toufiq Senior Staff

Initial solution is use front end editing. Thanks

David Rogers Asked this

Hi yeah that is fine. But not a solution. Is this a known bug?

Toufiq Senior Staff

Unknown bug. Trying to find out the issue. Allow us time. Thanks

David Rogers Asked this

Hi, I have just installed the new version 5.3.5 and it has not fixed it

Toufiq Senior Staff

This issue occurred for the override Article addon. Thanks

David Rogers Asked this

Hi, I don't understand this answer. This is the Quickstart version of the Newsburg template out of the box. Are you saying Article Addons are not compatable with it?

Toufiq Senior Staff

I tried to install your akeeba backup on my localhost to check the issue it happen or not on my localhost. But, It gives a error when i go to Page Builder. Could you check the akeeba backup on your end? Thanks

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