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InteractionsBring pages to life with scroll, mouse and tilt effects.
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SP Page BuilderDesign any page visually, no code needed. EasyStore runs inside it.
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Helix FrameworkThe free framework behind every JoomShaper template.
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Power AdminA cleaner, friendlier Joomla dashboard for you and your clients.
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EasyStoreSell online: products, payments and checkout, built into your pages.
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SP BookingTake appointments and bookings, with calendars and online payment.
SP Booking

SP LMSSell courses with lessons, quizzes and certificates.
SP LMS

SP PropertyList properties, with agents, enquiries and search.
SP Property
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SP Easy Image GalleryResponsive image galleries in a few clicks.
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Page BuilderPage Builder
Get started

OverviewBuild any Joomla site visually, no code needed. Works with Joomla 5 and 6.
Overview

What's newWhat's new

DocumentationDocumentation
Design your site

Layout BundlesComplete websites for your industry, ready to customise.
Layout Bundles

InteractionsBring pages to life with scroll, mouse and tilt effects.
Interactions

Dynamic ContentBuild listings, directories and detail pages from your own content types.
Dynamic Content
Grow your audience

Form BuilderCollect leads and enquiries, with your own email templates.
Form Builder

Popup BuilderPromote offers at the right moment, with triggers and scheduling.
Popup Builder

CommentsLet readers discuss your articles and pages.
Comments
TemplatesTemplates
ExtensionsExtensions
Build your site

SP Page BuilderDesign any page visually, no code needed. EasyStore runs inside it.
SP Page Builder

Helix FrameworkThe free framework behind every JoomShaper template.
Helix Framework

Power AdminA cleaner, friendlier Joomla dashboard for you and your clients.
Power Admin
Run your business

EasyStoreSell online: products, payments and checkout, built into your pages.
EasyStore

SP BookingTake appointments and bookings, with calendars and online payment.
SP Booking

SP LMSSell courses with lessons, quizzes and certificates.
SP LMS

SP PropertyList properties, with agents, enquiries and search.
SP Property
Show your work

SP Easy Image GalleryResponsive image galleries in a few clicks.
SP Easy Image Gallery

SP Simple PortfolioShow your projects in a filterable grid.
SP Simple Portfolio
- All extensionsAll extensions
- Everything, one planAll Access, from $159.
  Everything, one plan Compare plans
ResourcesResources
Help

BlogBlog

DocumentationDocumentation

ForumsForums

Live ChatLive Chat

Release NotesRelease Notes
Company

AboutAbout

Affiliate ProgramAffiliate Program

ContactContact
PricingPricing

Solved SP Page Builder

Package Upgrade Problem

Asked by Michel 2 years ago Last activity 2 years ago

Hi!

I just used the Upgrade button of my Page Builder Pro (Active Plan) and select a new plan (Templates & PageBuilder - Personal), The transaction is paid and I cannot download the template I want to install on a new website.

The order reference is : JOOMSHAPERSTORE240805-2550-17127

Can someone help me with this problem.

Thanks.

Accepted answer

Marked as the solution

Mehtaz Afsana Borsha Staff

2 years ago

Thanks for contacting us and glad to know that its solved. You can now close this post by accepting the answer.

-Regards.

1 more reply

Michel Asked this

2 years ago

Solved quickly :-)

Tks.

This question

Replies: 2
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In the docs

Troubleshooting (Problems & Solutions) SP Page Builder (Pro)
Installation Notes SP Page Builder (Pro) › Getting Started
Installation & Update SP Page Builder (Pro) › Getting Started
How To Tips & FAQ SP Page Builder (Pro)