Link In Feature Box Immediately Triggers A 404 Message - Question | JoomShaper

Link In Feature Box Immediately Triggers A 404 Message

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Silvio Senger

SP Page Builder 1 year ago

If I select and insert the feature box in the elements, it works without any problems. However, as soon as I enter anything under “Title/Image/Icon URL” (it doesn't matter whether it's a hyperlink or any other input), the entire website crashes and I get the 404 message as soon as it loads. So not only when I click on the link. I can no longer see the entire website. Even if I then delete the input with “clear”, the 404 message remains.

It should be mentioned that I have migrated the website from SP Page Builder 3.x. Interestingly, an existing “feature box” including a link still works. Only new elements trigger the 404 message.

I am using SP Page Builder 5.3.6 and Joomla 5.1.3, but the error has persisted since I have been using SP Page Buidler version 5.x.

What can I do?

Thank you very much for your answer.

Greetings Silvio

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9 Answers
Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 1 year ago #165665

Your template has overridden the SP Page Builder addons and this is the reason it is not working normally. You can remove the override by deleting or renaming addon folder:

templates/flex/sppagebuilder

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 1 year ago #165450

Hello Silvio Senger

Apology for the inconvenience. I have not found the issue on my testing. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup with you before sharing.

Best regards

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Silvio Senger
Accepted Answer
1 year ago #165504

Hi Ofi

Thank you very much for your quick reply. I have created a full backup and I will be happy to send you the login details in the hidden content box.

I look forward to your feedback.

Best Regards Silvio

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Silvio Senger
Accepted Answer
1 year ago #165694

Thank you very much for your answer. However, that was only half the solution. With the renaming of the folder, various other add-ons from the Flex template no longer worked. But thanks to your advice, I was able to solve the remaining problems.

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 1 year ago #165788

You are welcome 😊

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Olivier DELORON
Accepted Answer
1 year ago #166841

Hello Silvio,

I am currently experiencing exactly the same problem as you...

But renaming the folder makes the whole site to disappear. How did you managed to come over this?

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 1 year ago #166906

Hello Olivier DELORON

Please post a new question regarding your issue. We will check and help you.

Best regards

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Olivier DELORON
Accepted Answer
1 year ago #166925

Thanks Ofi, for your answer,

I've solved the problem by taking action as Frank advised it in that post: https://www.joomshaper.com/forum/question/34132

i.e. by deleting the Addons folder

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 1 year ago #166929

Glad to know this. Have a good day!

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