Hi there!

Thanks for reaching out.

How the site stops working, actually? I mean is there any error?

Which Joomla version are you using now? The SPPB 5 should work in the Joomla 3.10 also as stated in the technical requirements here:

https://www.joomshaper.com/documentation/sp-page-builder/technical-requirements

Moreover, SPPB 3.8.10 is compatible with Joomla 4, you will find this in the changelog

https://www.joomshaper.com/downloads/extension/sp-page-builder-pro

Here is the blog post about upgrading from Joomla 3 to 4:

https://www.joomshaper.com/blog/how-to-update-your-site-to-joomla-4

Best Regards

My joomla version is 3.10.12 and the errror is the home page is appear as white screen

If you need I can gave you access to the website admin to check and make the upgrade and see the problem by yourself, I'm old customer wiht joomshaper and really like the service and i need to just update my site from joomla 3 to joomla 4

An error has occurred. 0 Failed opening required '/home/tkiforrg/public_html/components/com_content/helpers/route.php' (include_path='.:/opt/cpanel/ea-php81/root/usr/share/pear')

this my error after i update my site from joomla 3 to joomla 4

Hi,

Sorry for the delay.

You didn't mentioned if you have followed this carefully or not?

https://www.joomshaper.com/blog/how-to-update-your-site-to-joomla-4

Please let me know.

Best Regards

Hi,

Please share your admin access to check.

Kindly keep a full site backup before giving the access.

Best Regards

this what you asked for my

hi , any update in this case plz

hi , any update in this case plz

hi , any update in this case plz

hi , any update in this case plz

Hello,

Really sorry for the unwanted delay.

Would you please assure that you have the full site backup, including the database? I need to uninstall SPPB and then reinstall it.

If you have SPPB modules in use then they can be removed. But all other pages will be safe still.

Best Regards

did you do any changes ? I can not access the website

I have tried to update the SP Page Builder Pro there, as I said, it needs to be uninstalled and then reinstalled again.

Please let me know if you have a full site backup including the database. Then I will do further checking.

I do not have because the website is down

cpanel

HELLO

Hi,

Checking your issue. Please allow me time. I have installed the akeeba backup in your site and taking backup. I'm trying to take a database backup from your cPanel too.

ok thank you

Your SP Page Builder Pro version has been updated and the site has been restored.

Should I proceed with the Joomla update?

I took a screenshot of SP Page Builder type modules before doing so:

https://share.cleanshot.com/Fbs0WWzT

So that you can make them again...

yes you should proceed with the update

why my website is down again ?

Your site is up now. Your Joomla version is 4.9. there is some conflict with third party extensions. I am checking this new issue.

can you check the website again and open pages https://tkif.org/administrator/index.php?option=com_sppagebuilder&view=editor&tmpl=component there is huge problems

Let me check...

The site backup is huge. It's really getting tough to manage just to check on my local.

Thanks for your patience!

ok thank you. I will wait, please inform me after all the site is bac to normal

after you finish tkif.org can we do tawakkolkarman.net too

IF YOU FINISH CAN YOU CONFIRM EVERYTHING ? BECAUSE WE CAN NOT UPLOAD ANY ARTICLES

how can I update JCE ?

Hello,

I don't have updated version of JCE. But you are using JCE extension in your site. You should have access to that component. Please download the latest version of JCE from it's provider, and update as any other extension.

Please note that, the extension short URL for content or JCE, none of them are our product. I just helped you to find out the root cause of those errors and done whatever was on my hand to do so far.

Hope you understand!

Best Regards

I have updated all of them can you check now

can you check the website because some of Urls are considered as virus

e.g.

https://tkif.org/ar/component/content/article/143-2022-03-18-07-34-13/2022-03-18-07-35-20/2022-03-18-07-35-47/2309-2024-10-04-11-23-17?Itemid=574

Hi,

As it seems different issue to me, kindly create a new question about it, we will help you there.

Thanks!

OK THANK YOU CAN WE DO THE SAME UPDATES TO TAWAKKOLKARMAN.NET

Dear Ma'am,

There was a function where we could use the SP Page Builder within the article module, however, after the recent update this function disappeared, kindly reply as soon as possible on how to fix this.

thank you can we do now tawakkolkarman.net

we have updated all the necessary extensions if you can do the same to our second website will be great

Hi,

Unfortunately, the link seems expired. Please check the screenshot in the hidden content.

here it is

Hi,

Joomla passwor doesn't match.

It seems you have shared the previous site's credential.

Best Regards

hello I hope you are doing fine This is the access for tawakkolkarman.net joomla

Could Please help us with updating task for "tawakkolkarman.net" site in the same way we did with the previous one? We're encountering the same problem with this site as we did during the last update.

Hi,

Hope you have a full site backup this time? Just to mention, SPPB modules may need to be recreated.

Thanks!

ok , Our Backup is taken and we are ready to make the upgrade from you

Thanks.

Kindly, give me your cPanel access for this new site.

Hi, Sure Now

this is the cpanel

Could Plz See the Site Because it does not working. now

Can you share the backup with me, please? Did you take akeeba backup or backup from cPanel?

yes we have backup from Cpanel for this site (WHM/Backup)

the backup is acronis backup last we took was yesterday if you want you can create a backup in cpanel

Thanks for the information. Checking...

hi, I hope you doing well is there any update about updating the site? and today the site does not appear it working normally

Hi,

I have restored your previous backup.

There seems Joomla issue, many instances are missing. Database fixing doesn't work either:

https://share.cleanshot.com/f10Nn41D

https://share.cleanshot.com/xlfd0wvr

Was trying to take a Akeeba backup for mine, but it's failing each time.

So, I need more time to recover your Joomla environment.

Please note that, I didn't find any difficulty while updating SP Page Builder Pro there.

Your site should work as before, since I have restored your previous backup.

Best Regards

okay how about that we will restore the website from our backup which is "whm" backup and after that you can try again to update our website to be in the Joomla 4 or 5?

I have already restored the backup. Is there anything that I have missed?

I don't know exactly what is the plan now you will continue to upgrade website to be in the last version of jumla 4 or we can restore the site from our backup and after that you will complete the process of updating is that sound good for you?

if going to continues to upgrade the website, okay we will we will stop in this point and we will wait until you finish the update

Thanks, still facing difficulties, Need more time. Please allow me...

Sure, Take your time

hi , I hope you doing well , is there any update about our case ?

Hello,

Unfortunately, the joomla backend password link has expired. Can I have this again?

Moreover, I cannot take a backup to check on my local. Its giving 'Not enough Disk space' error in file manager.

Best Regards

this is the backend

this is the cpanel

Thanks for sharing. Trying different things now.

Dear Rashida I hope you doing well

hi , i hope you doing will , is there any update about the the updating prosses.

bacause the site do not working now like normal today

Hi,

Sorry, I was trying different things today, I have reverted them back again. Your site should work now again.

hi , I hope you doing well , is there any update about our case ?

hi Rashida , I hope you doing well , is there any update about our case ?

hi Rashida , I hope you doing well , is there any update about our case ?

Hi, I’m Toufiq, the Support Lead at JoomShaper. Rashida is currently on maternity leave. Could you please share a brief summary of your question? I’ll do my best to assist you. Thank you

when i need to update to joomla 4 the joomla notes me i should update my sp page builder form 3.8.10 to 5.3.2 and when i update the sp page my website stop working after this update and this even befor i update the joomla it self to joomla 4 .

in this case what should i do to update sp page builder and save my site from stop working?

website name : tawakkolkarman.net

1. Create an staging site https://drive.google.com/file/d/1ms8hPQfM3xfF4XUO0W4pUZAhzGUqxBwD/view
2. Before update Joomla 3 to Joomla 4 or 5 make sure your all extension are up to date for the Joomla 4 or 5.
3. Before update Joomla 4 or 5 install updated extension & template on your site.
4. If you want to update Joomla 3 to 4 then keep PHP version 8.0
5. After complete update Joomla 4 update PHP version 8.1 then update Joomla 5.

If you face any problem to doing update, Please let me know. Or provide me a Akeeba zip file. I will check it on my localhost.

-Thanks

@Rashida Rahman I hope this message finds you well.

I understand that you have successfully resolved various issues on our other website, and your expertise has been invaluable. If you could assist with this project as well, it would greatly help streamline the process and reduce the need for extensive resource allocation on our current website.

Our primary goal is to ensure that updates run smoothly. To facilitate this, I am sharing the cPanel and Joomla credentials with you. Please let me know if you need any further details or assistance. Additionally, it would be great if you could check how the process unfolds to ensure everything is functioning as intended.

Thank you for your inquiry. After careful evaluation, I must inform you that all the data currently included in the migration is essential for the functionality and integrity of the site. Each file plays a critical role, whether in maintaining core operations, ensuring compliance, or preserving historical records. Excluding any of these files could lead to disruptions in system performance, data consistency, or user experience.

Given the importance of a seamless transition, we recommend proceeding with the full dataset to ensure the migrated site operates without any unforeseen issues. Should you require further clarification, I would be happy to provide additional details about the necessity of specific files.

You can stop migrating the media for now, as I didn’t fully understand your exact requirements. Please feel free to proceed as needed. I’ve already shared all the necessary login information.

the Qouta is unlimited now you can ceck

If file size is 28GB, there is enough space in server And quota for the domain is also set to unlimited. Hence you will not face any issues

However, as the file size is huge that is 28 GB, it may take more time and sometimes it may cause some times temporary error

Please try again and let me know

we have Updating to PHP 8.1, you can make the update now , thanks

I am downloading and checking while I am doing that can you check why this email is sent automatically always it is getting us blacklisted

More Info for Email Admins Status code: 550 5.1.1

This error occurs because the sender sent a message to an email address outside of Office 365, but the address is incorrect or doesn't exist at the destination domain. The error is reported by the recipient domain's email server, but most often it must be fixed by the person who sent the message. If the steps in the How to Fix It section above don't fix the problem, and you're the email admin for the recipient, try one or more of the following:

The email address exists and is correct - Confirm that the recipient address exists, is correct, and is accepting messages.

Synchronize your directories - If you have a hybrid environment and are using directory synchronization make sure the recipient's email address is synced correctly in both Office 365 and in your on-premises directory.

Errant forwarding rule - Check for forwarding rules that aren't behaving as expected. Forwarding can be set up by an admin via mail flow rules or mailbox forwarding address settings, or by the recipient via the Inbox Rules feature.

Mail flow settings and MX records are not correct - Misconfigured mail flow or MX record settings can cause this error. Check your Office 365 mail flow settings to make sure your domain and any mail flow connectors are set up correctly. Also, work with your domain registrar to make sure the MX records for your domain are configured correctly.

For more information and additional tips to fix this issue, see Fix email delivery issues for error code 550 5.1.1 in Office 365.

Original Message Details Created Date: 12/21/2024 12:42:44 PM Sender Address: [email protected]

Recipient Address: [email protected]

Subject: Joomla! Update available for tawakkolkarman.net – https://tawakkolkarman.net/

Error Details Error: 550-5.1.1 The email account that you tried to reach does not exist. Please try 550-5.1.1 double-checking the recipient's email address for typos or 550-5.1.1 unnecessary spaces. For more information, go to 550 5.1.1 https://support.google.com/mail/?p=NoSuchUser d75a77b69052e-46a3e681839si59178091cf.78 - gsmtp Message rejected by: mx.google.com

Notification Details Sent by: DU0PR08MB7663.eurprd08.prod.outlook.com

More Info for Email Admins Status code: 550 5.1.10

This error occurs because the sender sent a message to an email address hosted by Office 365 but the address is incorrect or doesn't exist at the destination domain. The error is reported by the recipient domain's email server, but most often it must be fixed by the person who sent the message. If the steps in the How to Fix It section above don't fix the problem, and you're the email admin for the recipient, try one or more of the following:

The email address exists and is correct - Confirm that the recipient address exists, is correct, and is accepting messages.

Synchronize your directories - If you have a hybrid environment and are using directory synchronization make sure the recipient's email address is synced correctly in both Office 365 and in your on-premises directory.

Errant forwarding rule - Check for forwarding rules that aren't behaving as expected. Forwarding can be set up by an admin via mail flow rules or mailbox forwarding address settings, or by the recipient via the Inbox Rules feature.

Recipient has a valid license - Make sure the recipient has an Office 365 license assigned to them. The recipient's email admin can use the Office 365 admin center to assign a license (Users > Active Users > select the recipient > Assigned License > Edit).

Mail flow settings and MX records are not correct - Misconfigured mail flow or MX record settings can cause this error. Check your Office 365 mail flow settings to make sure your domain and any mail flow connectors are set up correctly. Also, work with your domain registrar to make sure the MX records for your domain are configured correctly.

For more information and additional tips to fix this issue, see Fix email delivery issues for error code 5.1.10 in Office 365.

Original Message Details Created Date: 12/21/2024 6:43:09 PM Sender Address: [email protected]

Recipient Address: [email protected]

Subject: Joomla! Update available for tawakkolkarman.net – https://www.tawakkolkarman.net/

Error Details Error: 550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient [email protected] not found by SMTP address lookup Message rejected by: DBBPR08MB10699.eurprd08.prod.outlook.com

Notification Details Sent by: DBBPR08MB10699.eurprd08.prod.outlook.com

Message Hops

We are encountering a challenge related to a large file that we cannot download to our local system, as we are not operating on a local server. Despite our efforts, the exact issue remains unclear to us.

Could you please ask your colligues help us investigate the problem

Hi

I hope you doing well

is there any updata to our case

Thank you for your message. I understand your concern regarding Akeeba Backup. However, my colleague has already successfully updated tkif.org without the need for Akeeba Backup.

Could you kindly reach out to her for the specific steps she followed? She should be able to guide you on how to apply a similar approach to updating tawakkolkarman.net.

Please let me know if you need further assistance or have any questions.

I have no idea you can ask her @Rashida Rahman

That's Really great so now what is the remainder steps to complete the whole update and make the main site working by last update

Dear we have succefully aplied the steps however the users are not working. we can not add user niether access

Username and password do not match or you do not have an account yet. An error has occurred. 0 Call to undefined method Joomla\CMS\Application\AdministratorApplication::isAdmin()

Please check the hidden content and chanage password.

when in the manage user and i press add a new user i face this error : An error has occurred. 0 Call to undefined method Joomla\CMS\Application\AdministratorApplication::isAdmin() return to dashboared

other thing there a lot of news photo disappear like you can see from this like

https://tawakkolkarman.net/texts/articles?start=21

https://tawakkolkarman.net/texts/interviews?start=28

or other links

how can i upload it manually it's a hundreds of photo and what about the user problem ?

when you create new user you have this error

https://drive.google.com/file/d/10hyS7bdWqnQ7ebfM5OC6SHcZtZV6HIvy/view?usp=drive_link

For the User Problem is Done , thanks

and plz the photo problems

https://www.trustpilot.com/review/www.joomshaper.com

https://extensions.joomla.org/extension/sp-page-builder/

i mean this "other thing there a lot of news photo disappear like you can see from this like

https://tawakkolkarman.net/texts/articles?start=21

https://tawakkolkarman.net/texts/interviews?start=28

or other similar links

Really thank you so much for all you did

thank you again

hello after updating we are facing issues with the design of the pages can you check

e.g.: https://tkif.org/ar/?option=com_sppagebuilder&view=page&id=2812

I can not because the system only accept links. you can open the link and see how the design has a lot of issues

https://drive.google.com/drive/folders/1anLLBg4XUKlaMC8REdaNmc0Tk4UPmbog?usp=sharing

Provide me the administrator access. Thanks

The administrator access.

https://tkif.org/ar/?option=com_sppagebuilder&view=page&id=2812

when we added more than two there is an issue.

we need to design it as section and we need the description too. we can not just do the photoes.