Hi all
when i need to update to joomla 4 the joomla notes me i should update my sp page builder form 3.8.10 to 5.3.2
and when i update the sp page my website stop working after this update and this even befor i update the joomla it self to joomla 4 .
in this case what should i do to update sp page builder and save my site from stop working?
Hi there!
Thanks for reaching out.
How the site stops working, actually? I mean is there any error?
Which Joomla version are you using now? The SPPB 5 should work in the Joomla 3.10 also as stated in the technical requirements here:
https://www.joomshaper.com/documentation/sp-page-builder/technical-requirements
Moreover, SPPB 3.8.10 is compatible with Joomla 4, you will find this in the changelog
https://www.joomshaper.com/downloads/extension/sp-page-builder-pro
Here is the blog post about upgrading from Joomla 3 to 4:
https://www.joomshaper.com/blog/how-to-update-your-site-to-joomla-4
Best Regards
My joomla version is 3.10.12 and the errror is the home page is appear as white screen
If you need I can gave you access to the website admin to check and make the upgrade and see the problem by yourself, I'm old customer wiht joomshaper and really like the service and i need to just update my site from joomla 3 to joomla 4
An error has occurred. 0 Failed opening required '/home/tkiforrg/public_html/components/com_content/helpers/route.php' (include_path='.:/opt/cpanel/ea-php81/root/usr/share/pear')
this my error after i update my site from joomla 3 to joomla 4
Hi,
Sorry for the delay.
You didn't mentioned if you have followed this carefully or not?
https://www.joomshaper.com/blog/how-to-update-your-site-to-joomla-4
Please let me know.
Best Regards
Yes, I did all the Plugins is updated expect the SP Page Builder Pro is now 3.8.10 and the joomla update ask me to update to 5.3.2 but when i make the update the my website in stop working even before make the joomla 4 update.
any advices
Hi,
Please share your admin access to check.
Kindly keep a full site backup before giving the access.
Best Regards
this what you asked for my
hi , any update in this case plz
hi , any update in this case plz
hi , any update in this case plz
hi , any update in this case plz
Hello,
Really sorry for the unwanted delay.
Would you please assure that you have the full site backup, including the database? I need to uninstall SPPB and then reinstall it.
If you have SPPB modules in use then they can be removed. But all other pages will be safe still.
Best Regards
did you do any changes ? I can not access the website
I have tried to update the SP Page Builder Pro there, as I said, it needs to be uninstalled and then reinstalled again.
Please let me know if you have a full site backup including the database. Then I will do further checking.
I do not have because the website is down
cpanel
HELLO
Hi,
Checking your issue. Please allow me time. I have installed the akeeba backup in your site and taking backup. I'm trying to take a database backup from your cPanel too.
ok thank you
Your SP Page Builder Pro version has been updated and the site has been restored.
Should I proceed with the Joomla update?
I took a screenshot of SP Page Builder type modules before doing so:
https://share.cleanshot.com/Fbs0WWzT
So that you can make them again...
yes you should proceed with the update
why my website is down again ?
Your site is up now. Your Joomla version is 4.9. there is some conflict with third party extensions. I am checking this new issue.
can you check the website again and open pages
https://tkif.org/administrator/index.php?option=com_sppagebuilder&view=editor&tmpl=component
there is huge problems
Let me check...
The site backup is huge. It's really getting tough to manage just to check on my local.
Thanks for your patience!
ok thank you. I will wait,
please inform me after all the site is bac to normal
You're welcome!
The short URL for content plugin was causing issue. I have disabled the plugin. Your backend and frontend is up now. Please check and let me know.
Best Regards
after you finish tkif.org can we do tawakkolkarman.net too
IF YOU FINISH CAN YOU CONFIRM EVERYTHING ? BECAUSE WE CAN NOT UPLOAD ANY ARTICLES
Your JCE is not up to dated. Please update it to the latest version, then check again. If anything else left, kindly let me know.
Thanks!
how can I update JCE ?
Hello,
I don't have updated version of JCE. But you are using JCE extension in your site. You should have access to that component. Please download the latest version of JCE from it's provider, and update as any other extension.
Please note that, the extension short URL for content or JCE, none of them are our product. I just helped you to find out the root cause of those errors and done whatever was on my hand to do so far.
Hope you understand!
Best Regards
I have updated all of them can you check now
can you check the website because some of Urls are considered as virus
Kindly share those urls, where to look?
It shows, the page can not be found. Is this page linked to any menu items or not? It seems not linked to any menu items to me.
Hi,
As it seems different issue to me, kindly create a new question about it, we will help you there.
Thanks!
OK THANK YOU
CAN WE DO THE SAME UPDATES TO TAWAKKOLKARMAN.NET
Hi,
You're welcome!
Do you have a full site backup of this site? Are you facing similar issues while trying to update that site also?
Best Regards
May I know why the downvote, please? Is anything wrong with my question?
Dear Ma'am,
There was a function where we could use the SP Page Builder within the article module, however, after the recent update this function disappeared, kindly reply as soon as possible on how to fix this.
Hi,
Did you mean article details page?
I have checked and you have the integration already turned on: https://share.cleanshot.com/ZPZBDC45
And I can see the editor in your articles edit window too: https://share.cleanshot.com/jhnFBsCz
Please correct me if I'm in the wrong direction about what you mean by article modules.
Best Regards
thank you
can we do now tawakkolkarman.net
we have updated all the necessary extensions if you can do the same to our second website will be great
Hi,
Unfortunately, the link seems expired. Please check the screenshot in the hidden content.
here it is
Hi,
Joomla passwor doesn't match.
It seems you have shared the previous site's credential.
Best Regards
hello
I hope you are doing fine
This is the access for tawakkolkarman.net joomla
Could Please help us with updating task for "tawakkolkarman.net" site in the same way we did with the previous one? We're encountering the same problem with this site as we did during the last update.
Hi,
Hope you have a full site backup this time? Just to mention, SPPB modules may need to be recreated.
Thanks!
ok , Our Backup is taken and we are ready to make the upgrade from you
Thanks.
Kindly, give me your cPanel access for this new site.
Hi, Sure Now
this is the cpanel
Could Plz See the Site Because it does not working. now
Can you share the backup with me, please? Did you take akeeba backup or backup from cPanel?
yes we have backup from Cpanel
for this site (WHM/Backup)
the backup is acronis backup last we took was yesterday
if you want you can create a backup in cpanel
Thanks for the information. Checking...
hi, I hope you doing well
is there any update about updating the site?
and today the site does not appear it working normally
Hi,
I have restored your previous backup.
There seems Joomla issue, many instances are missing. Database fixing doesn't work either:
https://share.cleanshot.com/f10Nn41D
https://share.cleanshot.com/xlfd0wvr
Was trying to take a Akeeba backup for mine, but it's failing each time.
So, I need more time to recover your Joomla environment.
Please note that, I didn't find any difficulty while updating SP Page Builder Pro there.
Your site should work as before, since I have restored your previous backup.
Best Regards
okay how about that we will restore the website from our backup which is "whm" backup and after that you can try again to update our website to be in the Joomla 4 or 5?
I have already restored the backup. Is there anything that I have missed?
I don't know exactly what is the plan now you will continue to upgrade website to be in the last version of jumla 4 or we can restore the site from our backup and after that you will complete the process of updating is that sound good for you?
if going to continues to upgrade the website, okay we will we will stop in this point and we will wait until you finish the update
Thanks, still facing difficulties, Need more time. Please allow me...
Sure, Take your time
hi , I hope you doing well , is there any update about our case ?
Hello,
Unfortunately, the joomla backend password link has expired. Can I have this again?
Moreover, I cannot take a backup to check on my local. Its giving 'Not enough Disk space' error in file manager.
Best Regards
this is the backend
this is the cpanel
Thanks for sharing. Trying different things now.
Dear Rashida
I hope you doing well
hi , i hope you doing will , is there any update about the the updating prosses.
bacause the site do not working now like normal today
Hi,
Sorry, I was trying different things today, I have reverted them back again. Your site should work now again.
hi , I hope you doing well , is there any update about our case ?
hi Rashida , I hope you doing well , is there any update about our case ?
hi Rashida , I hope you doing well , is there any update about our case ?
Hi, I’m Toufiq, the Support Lead at JoomShaper. Rashida is currently on maternity leave. Could you please share a brief summary of your question? I’ll do my best to assist you. Thank you
when i need to update to joomla 4 the joomla notes me i should update my sp page builder form 3.8.10 to 5.3.2 and when i update the sp page my website stop working after this update and this even befor i update the joomla it self to joomla 4 .
in this case what should i do to update sp page builder and save my site from stop working?
website name : tawakkolkarman.net
If you face any problem to doing update, Please let me know. Or provide me a Akeeba zip file. I will check it on my localhost.
-Thanks
@Rashida Rahman
I hope this message finds you well.
I understand that you have successfully resolved various issues on our other website, and your expertise has been invaluable. If you could assist with this project as well, it would greatly help streamline the process and reduce the need for extensive resource allocation on our current website.
Our primary goal is to ensure that updates run smoothly. To facilitate this, I am sharing the cPanel and Joomla credentials with you. Please let me know if you need any further details or assistance. Additionally, it would be great if you could check how the process unfolds to ensure everything is functioning as intended.
The file size is quite large. Could you exclude any unnecessary files that don’t need to be migrated for your site?
Thank you for your inquiry. After careful evaluation, I must inform you that all the data currently included in the migration is essential for the functionality and integrity of the site. Each file plays a critical role, whether in maintaining core operations, ensuring compliance, or preserving historical records. Excluding any of these files could lead to disruptions in system performance, data consistency, or user experience.
Given the importance of a seamless transition, we recommend proceeding with the full dataset to ensure the migrated site operates without any unforeseen issues. Should you require further clarification, I would be happy to provide additional details about the necessity of specific files.
I am talking about the media directories. Which not need initial, When migration will be done then you can replace the media easily. That's why i told you.
You can stop migrating the media for now, as I didn’t fully understand your exact requirements. Please feel free to proceed as needed. I’ve already shared all the necessary login information.
Locally done migrated Joomla 3 to 5. Allow me time to upload it on your server.
the Qouta is unlimited now you can ceck
File size is 28GB
If file size is 28GB, there is enough space in server
And quota for the domain is also set to unlimited. Hence you will not face any issues
However, as the file size is huge that is 28 GB, it may take more time and sometimes it may cause some times temporary error
Please try again and let me know
The file was uploaded successfully, but the backup cannot be run because the current PHP version is 7.4. Updating to PHP 8.1 may cause issues with your main site.
we have Updating to PHP 8.1, you can make the update now , thanks
Tried to run on your server. But, It doesn't run. Can you try to download and check it on your localhost?
I am downloading and checking while I am doing that can you check why this email is sent automatically always it is getting us blacklisted
More Info for Email Admins
Status code: 550 5.1.1
This error occurs because the sender sent a message to an email address outside of Office 365, but the address is incorrect or doesn't exist at the destination domain. The error is reported by the recipient domain's email server, but most often it must be fixed by the person who sent the message. If the steps in the How to Fix It section above don't fix the problem, and you're the email admin for the recipient, try one or more of the following:
The email address exists and is correct - Confirm that the recipient address exists, is correct, and is accepting messages.
Synchronize your directories - If you have a hybrid environment and are using directory synchronization make sure the recipient's email address is synced correctly in both Office 365 and in your on-premises directory.
Errant forwarding rule - Check for forwarding rules that aren't behaving as expected. Forwarding can be set up by an admin via mail flow rules or mailbox forwarding address settings, or by the recipient via the Inbox Rules feature.
Mail flow settings and MX records are not correct - Misconfigured mail flow or MX record settings can cause this error. Check your Office 365 mail flow settings to make sure your domain and any mail flow connectors are set up correctly. Also, work with your domain registrar to make sure the MX records for your domain are configured correctly.
For more information and additional tips to fix this issue, see Fix email delivery issues for error code 550 5.1.1 in Office 365.
Original Message Details
Created Date: 12/21/2024 12:42:44 PM
Sender Address: [email protected]
Recipient Address: [email protected]
Subject: Joomla! Update available for tawakkolkarman.net – https://tawakkolkarman.net/
Error Details
Error: 550-5.1.1 The email account that you tried to reach does not exist. Please try 550-5.1.1 double-checking the recipient's email address for typos or 550-5.1.1 unnecessary spaces. For more information, go to 550 5.1.1 https://support.google.com/mail/?p=NoSuchUser d75a77b69052e-46a3e681839si59178091cf.78 - gsmtp
Message rejected by: mx.google.com
Notification Details
Sent by: DU0PR08MB7663.eurprd08.prod.outlook.com
More Info for Email Admins
Status code: 550 5.1.10
This error occurs because the sender sent a message to an email address hosted by Office 365 but the address is incorrect or doesn't exist at the destination domain. The error is reported by the recipient domain's email server, but most often it must be fixed by the person who sent the message. If the steps in the How to Fix It section above don't fix the problem, and you're the email admin for the recipient, try one or more of the following:
The email address exists and is correct - Confirm that the recipient address exists, is correct, and is accepting messages.
Synchronize your directories - If you have a hybrid environment and are using directory synchronization make sure the recipient's email address is synced correctly in both Office 365 and in your on-premises directory.
Errant forwarding rule - Check for forwarding rules that aren't behaving as expected. Forwarding can be set up by an admin via mail flow rules or mailbox forwarding address settings, or by the recipient via the Inbox Rules feature.
Recipient has a valid license - Make sure the recipient has an Office 365 license assigned to them. The recipient's email admin can use the Office 365 admin center to assign a license (Users > Active Users > select the recipient > Assigned License > Edit).
Mail flow settings and MX records are not correct - Misconfigured mail flow or MX record settings can cause this error. Check your Office 365 mail flow settings to make sure your domain and any mail flow connectors are set up correctly. Also, work with your domain registrar to make sure the MX records for your domain are configured correctly.
For more information and additional tips to fix this issue, see Fix email delivery issues for error code 5.1.10 in Office 365.
Original Message Details
Created Date: 12/21/2024 6:43:09 PM
Sender Address: [email protected]
Recipient Address: [email protected]
Subject: Joomla! Update available for tawakkolkarman.net – https://www.tawakkolkarman.net/
Error Details
Error: 550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient [email protected] not found by SMTP address lookup
Message rejected by: DBBPR08MB10699.eurprd08.prod.outlook.com
Notification Details
Sent by: DBBPR08MB10699.eurprd08.prod.outlook.com
Message Hops
We are encountering a challenge related to a large file that we cannot download to our local system, as we are not operating on a local server. Despite our efforts, the exact issue remains unclear to us.
Could you please ask your colligues help us investigate the problem
Hi
I hope you doing well
is there any updata to our case
Couldn't manage another hosting. Your hosting doesn't run akeeba backup.
Thank you for your message. I understand your concern regarding Akeeba Backup. However, my colleague has already successfully updated tkif.org without the need for Akeeba Backup.
Could you kindly reach out to her for the specific steps she followed? She should be able to guide you on how to apply a similar approach to updating tawakkolkarman.net.
Please let me know if you need further assistance or have any questions.
Did she checked this backup?
I have no idea you can ask her
@Rashida Rahman
Please reorganize the videos in the homepage slider. Besides, Check other things.
Some videos are still uploading on my end due to the large size of the video files on your site.
Upload done.
media/videos/
That's Really great so now what is the remainder steps to complete the whole update and make the main site working by last update
Keep a backup of your main site and delete your rood files. Then move staging directory files on root.
Dear
we have succefully aplied the steps however the users are not working. we can not add user niether access
Username and password do not match or you do not have an account yet.
An error has occurred.
0 Call to undefined method Joomla\CMS\Application\AdministratorApplication::isAdmin()
Please check the hidden content and chanage password.
when in the manage user and i press add a new user i face this error :
An error has occurred.
0 Call to undefined method Joomla\CMS\Application\AdministratorApplication::isAdmin()
return to dashboared
other thing there a lot of news photo disappear like you can see from this like
https://tawakkolkarman.net/texts/articles?start=21
https://tawakkolkarman.net/texts/interviews?start=28
or other links
You need to upload it manually. Please don't keep space in your image name. Thanks
how can i upload it manually it's a hundreds of photo and what about the user problem ?
When the site was moved to the root directory, the server couldn’t complete the transfer fully, which caused the issue. I have re-uploaded all the images—please check now.
The main issue was that the Page Builder wasn’t loading properly after the Joomla update. To resolve this, I updated Joomla and migrated your site to your hosting. I’ve put significant effort into fixing this. I would greatly appreciate it if you could leave a review on this platform.
when you create new user you have this error
https://drive.google.com/file/d/10hyS7bdWqnQ7ebfM5OC6SHcZtZV6HIvy/view?usp=drive_link
Com_acymailing extension occurred the problem. Now it has been disabled. Please check now.
For the User Problem is Done , thanks
and plz the photo problems
plz the photo problems
Not clear
i mean this "other thing there a lot of news photo disappear like you can see from this like
https://tawakkolkarman.net/texts/articles?start=21
https://tawakkolkarman.net/texts/interviews?start=28
or other similar links
Really thank you so much for all you did
thank you again
You are most welcome :)
hello
after updating we are facing issues with the design of the pages can you check
e.g.: https://tkif.org/ar/?option=com_sppagebuilder&view=page&id=2812
Can you share a screenshot about the issue?
I can not because the system only accept links. you can open the link and see how the design has a lot of issues
You can share it by google drive.
Provide me the administrator access. Thanks
The administrator access.
This URL doesn't have any content. Can you share your problemtic URL?
Please check this page content and do it again your page like this page.
when we added more than two there is an issue.
we need to design it as section and we need the description too. we can not just do the photoes.
First, check how I created the two sections. I didn’t say you can’t add more—you’re free to create additional sections. Just make sure to review the existing two sections before starting the next one.
