Hello João Francisco Taveira,

I apologize for any inconvenience caused by this oversight.

We have investigated the issue on your site, and it appears that the problem may be related to the database or file system. To analyze and resolve this further, we would need access to cPanel or the database. Please use the Hidden Content section to provide cPanel or Database credentials.

I appreciate your cooperation and will ensure that we get back to you as soon as possible.

Best regards

Hi Asfakur Rahman Saikat,

Thank you for your feedback

Here are the full access to cpanel and backoffice

Kind regards Luis

Hi there, can I have your support on this? I'm without website access for already 5 days...

I attempted to log in to your administrator area, but I was unable to access it due to an issue with the two-factor authentication.

Hi Toufiq,

The Two factor config It was provided. The codes are working properly, the access is not working because of some problem with the MySQL now as It was already shared.