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Activated page builder pro, but not all features available.

Asked by Robert Stewart 2 years ago Last activity 2 years ago

bought pro. put in my email address and key.
Cleared all joomla caches
all addons show they're now available.
But, integrations, color library, custom icons and integrations are still saying I need to upgrade.

Any suggestions?

Accepted answer

Marked as the solution

9 more replies

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Mehtaz Afsana Borsha Staff
2 years ago

Hi

Thanks for contacting us and sorry for your issue. Could you please give me a screenshot of your issue?

-Regards.

Robert Stewart Asked this
2 years ago




Robert Stewart Asked this
2 years ago

the hard cache flush is what it needed (when I tried edge it was there, so a shift f5 in chrome fixed it... and I work in IT, should have tried that first.)

thank you.

Paul Frankowski Senior Staff
2 years ago

John, follow manual - link above.

Make sure that you installed PRO and use 2nd browser to be sure.

John Flanagan
2 years ago

This has been going on for a few days. Tried 2 browers, followed the steps, license is there, and it is the pro version.

Paul Frankowski Senior Staff
2 years ago

Create me a NEW Super User account.

  1. Then login using it and check SPPB again.
  2. If that will not help, share me that access
John Flanagan
2 years ago

That worked. We having issues with the section library whenever we save that says "Request failed with status code 404"

https://prnt.sc/QxFQNEzoAqdD

Paul Frankowski Senior Staff
2 years ago · edited
  1. You cannot Save created sections?
  2. Can you save Addon?
  3. Do you have Akeeba Tool Pro installed/enabled or other security extension?
John Flanagan
2 years ago
  1. I can not save pages that contain add-ons from the section library
  2. I can save addons that are not prebuilt
  3. Yes admin tools pro
John Flanagan
2 years ago

I am also having an issue with layouts bundles. Even though I am logged in, I get "Your session has expired! Please login again to continue. If you reload this page, you may lose your data." everytime I try to save a page with the Agency layout added to the page. If I delete the agency bundle section, it saves without a problem.

I disabled Admin tools pro just in case and it is still having a problem saving.

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