Activated Page Builder Pro, But Not All Features Available. - Question | JoomShaper

Activated Page Builder Pro, But Not All Features Available.

RS

Robert Stewart

SP Page Builder 1 year ago

bought pro. put in my email address and key. Cleared all joomla caches all addons show they're now available. But, integrations, color library, custom icons and integrations are still saying I need to upgrade.

Any suggestions?

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12 Answers
Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 1 year ago #169116
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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 1 year ago #169021

Hi

Thanks for contacting us and sorry for your issue. Could you please give me a screenshot of your issue?

-Regards.

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RS
Robert Stewart
Accepted Answer
1 year ago #169104

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RS
Robert Stewart
Accepted Answer
1 year ago #169122

the hard cache flush is what it needed (when I tried edge it was there, so a shift f5 in chrome fixed it... and I work in IT, should have tried that first.)

thank you.

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JF
John Flanagan
Accepted Answer
1 year ago #169126

I am having the same issue. I checked https://www.joomshaper.com/documentation/sp-page-builder/troubleshooting

All pro features for the "Section Library" are showing as "Pro"

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 1 year ago #169145

John, follow manual - link above.

Make sure that you installed PRO and use 2nd browser to be sure.


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JF
John Flanagan
Accepted Answer
1 year ago #169150

This has been going on for a few days. Tried 2 browers, followed the steps, license is there, and it is the pro version.

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 1 year ago #169152

Create me a NEW Super User account.

  1. Then login using it and check SPPB again.
  2. If that will not help, share me that access
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JF
John Flanagan
Accepted Answer
1 year ago #170986

That worked. We having issues with the section library whenever we save that says "Request failed with status code 404"

https://prnt.sc/QxFQNEzoAqdD

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 1 year ago #170988
  1. You cannot Save created sections?
  2. Can you save Addon?
  3. Do you have Akeeba Tool Pro installed/enabled or other security extension?
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JF
John Flanagan
Accepted Answer
1 year ago #171491
  1. I can not save pages that contain add-ons from the section library
  2. I can save addons that are not prebuilt
  3. Yes admin tools pro
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JF
John Flanagan
Accepted Answer
1 year ago #172138

I am also having an issue with layouts bundles. Even though I am logged in, I get "Your session has expired! Please login again to continue. If you reload this page, you may lose your data." everytime I try to save a page with the Agency layout added to the page. If I delete the agency bundle section, it saves without a problem.

I disabled Admin tools pro just in case and it is still having a problem saving.

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