Page Builder Pro 4.0.6 Pro Features not available - Forum | JoomShaper
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Page Builder Pro 4.0.6 Pro Features not available

Asked by Christian Löbert 3 years ago Last activity 3 years ago

Hi there,
i have the problem to get Pro Features working on Joomla 4.2.5

On some Sites, under the components menu there is only "SP Page Builder" showing up - but i definitely installed the Pro 4.0.6 Version before and cleared joomla and browser cache several times. The Pro Addons are not showing up here.

On a other Site under the components menu "SP Page Builder Pro" is showing up, the Pro Addons are showing up but greyed out and not working.

On a other Site there is only "SP Page Builder" showing up in the menu, Pro Addons show up but are greyed out and not working.

13 replies

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Toufiq Senior Staff
3 years ago

Hi there,

Thanks for contacting us. Sorry for the inconvenience. Will you please provide me the Joomla administrator access to check the issue? I will check & get back to you soon. 

-Thanks

Christian Löbert Asked this
3 years ago

Thanks,

here is the login for the site i can't even get PageBuilderPro installed so that it's showing up as "pro" under Components...

Christian Löbert Asked this
3 years ago · edited

just tried to login with your account and it worked...

please try again...

Toufiq Senior Staff
3 years ago

But, It doesn't worked for me.

Christian Löbert Asked this
3 years ago

...strange, then please try this site and credentials - same thing here - couldn't get pro running...

Toufiq Senior Staff
3 years ago

Still now same problem :(

Christian Löbert Asked this
3 years ago · edited

...means you can see the frontend working but can't login to the backend?

i already logged in with your credentials twice and had no issues with that...

its strato.de hosted and i'm using chrome...

Toufiq Senior Staff
3 years ago

Please watch the video.

Christian Löbert Asked this
3 years ago · edited

hi and sorry for that, but i don't know what's going on there, because on my side its working fine.

but thanks to your video i tried out the login with english language and tada! - in the english version there is "SP Page Builder Pro" under Components which isn't in the german version (there is only "SP Page Builder").
So this seems to be an translation issue in your language files!!!

just double checked it: after installing your language file "german 1.0" under Page Builder menu, the menu item switches from "SP Page Builder Pro" to "SP Page Builder"

but Pro features aren't active here as well:

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