Hi there,

Thanks for contacting us. Sorry for the inconvenience. Will you please provide me the Joomla administrator access to check the issue? I will check & get back to you soon. 

-Thanks

Thanks,

here is the login for the site i can't even get PageBuilderPro installed so that it's showing up as "pro" under Components...

After click on login button it gives an error.

https://prnt.sc/8zot8rJu7MSF

just tried to login with your account and it worked...

please try again...

But, It doesn't worked for me.

...strange, then please try this site and credentials - same thing here - couldn't get pro running...

Still now same problem :(

...means you can see the frontend working but can't login to the backend?

i already logged in with your credentials twice and had no issues with that...

its strato.de hosted and i'm using chrome...

Please watch the video.

hi and sorry for that, but i don't know what's going on there, because on my side its working fine.

but thanks to your video i tried out the login with english language and tada! - in the english version there is "SP Page Builder Pro" under Components which isn't in the german version (there is only "SP Page Builder"). So this seems to be an translation issue in your language files!!!

just double checked it: after installing your language file "german 1.0" under Page Builder menu, the menu item switches from "SP Page Builder Pro" to "SP Page Builder"

but Pro features aren't active here as well:

Please check now. Thanks

o.k. - in my understanding there was just old Page Builder 3.x.x stuff showing up in the features? am i right? and you just cleaned old data leaflets? or what did you do - because i have several other sites i have to upgrade to J4...

...and what about the language files with wrong content?

Just uninstalled and re-installed the Page Builder except language.