Form Builder: Repeated Emails - Question | JoomShaper

Form Builder: Repeated Emails

Marcos Sar Lo

Marcos Sar Lo

SP Page Builder 1 year ago

Hi friends, I have a problem with the Form Builder element, it happens that when clicking the submit button, if the user clicks the button 10 times, 10 messages arrive, and it's annoying to receive so many repeated emails, is there any way to make the user only be able to click the submit button once?

I have the latest version of SpPage Builder and Helix

Regards. Marcos

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12 Answers
Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 1 year ago #169321

Hi there!

Thanks for reaching out.

Unfortunately, there is no default option to achieve, what you are wishing for. Sorry about that.

Have a nice day!

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Marcos Sar Lo
Marcos Sar Lo
Accepted Answer
1 year ago #169400

Thank you for replying Rashida Rahman, but is there no other option or item that works well?

In any case, you will be on your website, what do you use for the forms?, since I see that it does work correctly there.

I hope you can please help me. Marcos

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 1 year ago #169581

Hi,

Which one are you indicating, please?

If I get it right, before you were asking for the submit button, should work for a specific user only once. After that it should be desabled. Please correct me if I am wrong...

Best Regards

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Marcos Sar Lo
Marcos Sar Lo
Accepted Answer
1 year ago #169600

The problem is this: Once the form is filled out and the send button is clicked, the button allows you to click it several times, which causes the same message to be sent several times, for example, if someone clicks on the button 5 times, 5 repeated messages arrive.

The correct operation should be that, when you click on the submit button, it does not allow any more clicks, until the form has been submitted.

If you want to try the form, you will see that it lets you click the submit button several times.

I will be attentive to your answer.

Thanks, Marcos.

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 1 year ago #169824

Hi Marcos,

Thanks for the explanation.

I will check and talk to the developer team about it.

Best Regards

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 1 year ago #173354

Hi Marcos,

Thanks for letting us know about it:)

You may accept any answer in order to close the post.

Best Regards

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Marcos Sar Lo
Marcos Sar Lo
Accepted Answer
1 year ago #169833

Thanks Rashida Rahman, If you need anything else for verification, let me know.

Best regards, Marcos

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 1 year ago #170542

Sure!

You are always welcome:)

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Marcos Sar Lo
Marcos Sar Lo
Accepted Answer
1 year ago #172682

Hi Rashida, Any news from the development team about this issue or what solution can be given?

Regards. Marcos

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 1 year ago #173083

Hello,

I have reported it already. Didn't hear anything back from them yet.

Thanks!

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Marcos Sar Lo
Marcos Sar Lo
Accepted Answer
1 year ago #173295

Hi Rashida, I see that the issue has been fixed in the latest SP Page Builder update.

Thank you all very much. Marcos.

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 1 year ago #173625

Hi Marcos,

Thanks for accepting the answer:)

Have a nice day!

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