Staff replied SP Page Builder

Loqo Template has suddenly changed?

Asked by Henny Beyeler 2 years ago Last activity 2 years ago

I don't know why but suddenly I have several problems

a. the upper-menu-part of my klickery.ch homepage is wrong, the menu is not how it is defined in the template anymore
b. the 'our services' part on the home-part of the homepage looks awful on laptop. On Mobile it is more or less okay.
c. The bottom part suddenly has the menu again too. Looks like the mobile menu is displayed on the laptop.

I just wanted to check now something (sitemodule bottom, backend editing) and I got this error:

Unhandled Runtime Error
TypeError: i[e] is undefined
Please open the browser console for more information!
Call Stack
l
(2:1375146)
4805
(2:6579)
l
(2:1375151)
<<

Continued:

I am sure it is not problem of a Page of Pagebuilder itself. As I make always copies before I make a change. Also older copies have now the same problem for example with the menu. Helix? I saw that there was an update for Helix (after I saw the problems), and I hoped this update of Helix would solve my problems. Unfortunately not.

5 replies

Toufiq Senior Staff

2 years ago

Hi there,

Thank you for reaching out, and I apologize for any inconvenience caused by this oversight. To better address the issue, could you kindly provide Joomla administrator access? This will enable me to thoroughly investigate the matter and provide you with a prompt resolution.

I appreciate your cooperation and will ensure to get back to you as soon as possible.

Best regards,

Toufiqur Rahman (Team Lead, Support)

Henny Beyeler Asked this

2 years ago

Hi Toufiq

I did some testing myself in the mean time. For example with another template.

You also see a home-test page where I hid the services-part. In the past we had some troubles there and I am very suspicious of this part. Unfortunately I did not see a change.

If you want to test stuff, you can use the home-test page.

Will give you access to the site.

Regards
Henny

Toufiq Senior Staff

2 years ago

Please check now. Thanks

Henny Beyeler Asked this

2 years ago · edited

Hi Toufiq,

Ja, das Problem mit dem Menu ist gelöst, aber das Services-Teil auf der Home sieht immer noch nicht gut aus. Sollte so etwa aussehen wie Eure Template... nur mit andere Text und andere Bilder, und andere Farben beim button/icon.

Yes the problem with the menu is solved, but the services-part on the home-home-page is still not looking good. It should look like your template loqo, but with other texts and images, and some other colours.

The small menu on the mobile has still the wrong colour (cq. you cant see it). I know it was there...

This strange blue stripe in the services was never there. At least wasnot seen.

On the Laptop the images are still way too big ..., the background coloured row is missing.

Regards

Toufiq Senior Staff

2 years ago

Please share screenshots about your issues. Thanks

Henny Beyeler Asked this

2 years ago

Hello Toufiq

I will send you screenshots, but I also think you could compare with the original Loqo Template. I am a bit disappointed. I wonder what was changed. We at our side did not make a manual change. So what did you need to change to get the topside menu working again?

Regards
Henny

Henny Beyeler Asked this

2 years ago

Hello Toufiq

Regards Henny

Toufiq Senior Staff

2 years ago

I don't know what did you changed. But, If you share a screenshot that you want to do exactly then share a screenshot. I will try my best. Thanks

Henny Beyeler Asked this

2 years ago

Hello Toufiq, I have a better idea.

Look at the www.clickery.ch homepage. This was my 'working homepage', the one I copied from. In the mean time, I changed the pictures in the 'SERVICE'-part, and we did some other small changes. The homepage was always checked afterwards and was okay. After that I made a DNS automatic divert to klickery.ch. I am happy I still can show you how it looked like before. I removed the DNS Entry so it now stays on the clickery homepage itself.

Look at the laptop version and the mobile version. You easily see the differences.

Regards
Henny

Henny Beyeler Asked this

2 years ago

Hello Toufiq

Because I have this working backup-homepage, I think we stop this here.

I copy the working one over klickery.ch and will make all the same changes again.

If I see the first problem, I'll come back to you and maybe its then easier to find the cause.

Can you reply, so that I know you also stop working on this issue?

Thanks for all your efforts
Regards
Henny

Toufiq Senior Staff

2 years ago

I’ve paused work on your site for now. Please share screenshots highlighting the differences or issues you're seeing so I can better understand and address them.