Image With Editor are Gone - Question | JoomShaper

Image With Editor are Gone

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Peter

SP Page Builder 1 year ago

Hello I have a problem with my website. If I insert an image into a text block, I see the image in the text block. When I go to the page on the website, I no longer see the image, but only the name of the text file. How is that possible? I have the JCE editor but when i switch to the tinyMCE editor i have the excat same problem. PB version 5.4.0. Joomla 5.1.4.

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5 Answers
Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 1 year ago #169863

Hello Peter,

I apologize for the inconvenience you’re experiencing. Could you please provide me with your admin access by adding it to the hidden content section? Before doing so, I kindly ask that you create a backup of your site.

Thank you!

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Peter
Accepted Answer
1 year ago #169933

So the problem is: To add an image in a texblok (JCE editor). For the first time i see it but when i look at the website i don't see the image but only te filename of the image.

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 1 year ago #170256

Hello Peter,

I apologize for the delay in my response. Could you please provide me with a screenshot so I can take a closer look at the issue? Additionally, I noticed that my IP has been suspended. If possible, could you please grant me to work on your admin panel on your site?

Thank you for your assistance!

Best regards,

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Peter
Accepted Answer
1 year ago #170265

Hi Ziaul Kabir. I don't know what happened, but if I do it again now it works and I can see the picture. It's strange that it now works all at once... Sorry, but I tried it maybe 10 times and each time the image was gone and now all of a sudden it works again. Maybe after an update it works, i also installed JCE again. Thanks for your help

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 1 year ago #170269

Hello Peter,

I looked into the issue by disabling JCE and TinyMCE editors and then re-enabling them. After doing so, everything appears to be working fine to me, which is why I requested a screenshot from you, where you see it.

It's a great news that It's worked. Could you please accept the solution if it works for you?

Best regards,

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