Closing Popup After Click Doesnt Work - Question | JoomShaper

Closing Popup After Click Doesnt Work

ML

Marius Lindemann

SP Page Builder 1 year ago

Hi together.

I have the problem that the button function "popup - action after click" "close popup" doesn't work. You can click on the button but nothing happend.

Tested with Firefox and Edge.

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6 Answers
Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 1 year ago #169927

Hello Marius,

Thank you for reaching out to us. Could you please provide a screenshot showing where you face it?

Thanks!

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ML
Marius Lindemann
Accepted Answer
1 year ago #169931

Here is the photo of editing the popup. I have added the text "Fenster schließen" as a button (taken from the template) and stored it with the function "Close popup". But when you click on the text, nothing happens. Unfortunately, I cannot publish the popup because otherwise visitors to the website will not be able to close it.

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 1 year ago #169937

Hello,

We see its work. Please, install latest sp page builder 5 pro and then clear your cache.

Hope it will work.

Thanks,

Edit:

Also you can follow: https://www.joomshaper.com/documentation/sp-page-builder/popup-settings#advanced

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ML
Marius Lindemann
Accepted Answer
1 year ago #169989

I have installed the latest version of Joomla and SP PageBuilder 5.4.0. Even emptying the cache (joomla and browser) and the cookies in the browser didn't help.

The option "Popup Settings" - "Styles" - "Close Button" works.

But if you create a "Button" element and, as shown in the screenshot, call up the button's settings and set the link function "Action after Click" to "Close Popup", nothing happens when you click on this button.

You can now test here: https://kirchengemeinde-oker.de

The "Fenster schließen" button (element) on the bottom of the popup does not work.

The "Schließen" button (Popup settings) on the top is working fine.

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 1 year ago #170001

Hello,

I apologize for the delay. Could you please share your admin access in the hidden content section, so I can investigate your issues more thoroughly?

Thank you.

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 10 months ago #179526

Hello,

I haven’t heard back from you for a while. Could you please let me know if the issue has been resolved? We need to close this post soon.

Looking forward to your update.

Thanks,

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