Hello There,

Thank you for your message, and apologies for the inconvenience.

I have checked the site using the credentials you provided and, from my end, the popup is displaying correctly. Could you please clear your browser cache and test again?

For clarity, based on your current popup configuration:

• The popup is set to appear only on the Home page
• It triggers after approximately 3 seconds
• A date range is configured, so it will only show within that specified period

Please recheck after clearing cache and let me know if the issue persists on your side.

Best regards