Instagram Error When Trying To Get Access Token - Question | JoomShaper
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Instagram Error When Trying To Get Access Token

RC

Ron Crocker

SP Page Builder 4 years ago

I am getting this error when I try and get the Instagram access token:

Invalid Scopes: instagram_basic, pages_show_list. This message is only shown to developers. Users of your app will ignore these permissions if present. Please read the documentation for valid permissions at: https://developers.facebook.com/docs/facebook-login/permissions

Thanks

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16 Answers
Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 4 years ago #15714

Hello Ron Crocker

I have made a tutorial on How to setup Instagram Gallery Addon. Please follow the steps in the tutorial. Make sure that you have checked the additional steps in the description too.

Best regards

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RC
Ron Crocker
Accepted Answer
4 years ago #15794

Hi Ofi,

I watched the video and did the best I could, the problem is though FB seems to have changed things since your video was recorded. I am still getting the same response: Invalid Scopes...

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RC
Ron Crocker
Accepted Answer
4 years ago #15806
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RC
Ron Crocker
Accepted Answer
4 years ago #15816

I think it is to do with "Valid OAuth Redirect URIs" I added this but it does not work:

https://mydomain.com/administrator/index.php?option=com_sppagebuilder&task=instagram.accessToken

Here is the error message I am getting:

URL Blocked: This redirect failed because the redirect URI is not whitelisted in the app’s Client OAuth Settings. Make sure Client and Web OAuth Login are on and add all your app domains as Valid OAuth Redirect URIs.

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 4 years ago #15841

After adding the domain in Valid OAuth Redirect URIs generate your access token again in the SP Page Builder configuration page.

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RC
Ron Crocker
Accepted Answer
4 years ago #15937

As I stated I did try it and it still did not work.

I have tried getting this setup on my own FB Instagram accounts and it still fails. I have many hours invested in this now with no positive results. I sincerely believe the addon needs somekind of an update or the instructions need to be revised as something is not working as it should. Thanks for the help so far.

To check my settings I made use of a test Wordpress site. I was able to install the Smash Balloon plugin and have it working in a few minutes... I am not a fan of WP but if they can make it that easy, you guys should be able to do it also.

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 4 years ago #15972

This process works for most users. I am not sure what is the issue on your end. Our developers are also concerned about this and we are planning an update on the next release. Thanks for your feedback.

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RC
Ron Crocker
Accepted Answer
4 years ago #16050

Do you have any idea as to how long it will be for the update?

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 4 years ago #16409

I can't confirm you any fixed date. Hopefully, it will release in two weeks.

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Alberto Alcántara
Accepted Answer
4 years ago #16816

Hi, I also have the same problem, hopefully they can solve it soon.

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Wendy
Accepted Answer
4 years ago #16862

Hi, I'm also having the same problems, I've spent some hours with testing, trying to make work. I also get the Invalid Scopes error message. Looking forward to a resolution of either an updated release, or the video to be updated to match the FB App Developer procedure. Thankyou.

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 4 years ago #16903

Yes, many users are having issues with Instagram and we are aware of it. Hopefully, it will be fixed soon. Thanks for your feedback, guys.

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Christoph Heyn
Accepted Answer
4 years ago #21368

We with our page have the same problem, having tried to solve it by repeating the described process again and again for months now nearly every week. We nice people from the Palatinate area would love to be enabled to use the plugin so instagram makes a lot more sense for us. Check out the dummy page at https://www.damm-solar.de/component/sppagebuilder/?view=page&id=46 (it's invisible in the regular navigation).

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 4 years ago #21457

Please follow this forum post and check the last comment.

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Accepted Answer
4 years ago #21723

For Safari browser users. You need to allow popup windows for all URLs that use Instagram Access Token.

https://prnt.sc/15v6qhr

We have confirmed that if you don't allow it, the pop-up window will not appear and an error message will be displayed.

This is a setting to prevent the display of windows (pop-ups) such as ads that open automatically when you access a website, which is a surprising blind spot.

I hope this is helpful.

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 4 years ago #21726

Thanks once again for sharing your knowledge with us.

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