Contact Form Not Working
Andreas
I have set the Contact page but not working. I cannot find any setting on the various fields and the most strange I cannot find anything about the button, so I cannot check the link. Send button is NOT sending any email. Please help... Thank you in advance.
Atick Eashrak Shuvo
Accepted AnswerHello Andreas,
Apolozy for the inconvenience. Could you please double-check the login credentials provided, as they do not seem to be working? This will allow me to access the configuration and assist in resolving the issues with the Contact page. Thank you for your cooperation.
Andreas
Accepted AnswerHello Atick, Thank you for your answer and help. Please try again, I checked again this morning and the provided credententials are now working, I logged in to administrator today. Much obliged to your care!
Atick Eashrak Shuvo
Accepted AnswerPlease ensure the mail settings are correctly configured in Global Configuration > Server > Mail Settings. prnt.sc/_ZaUyvBX5RER
Andreas
Accepted AnswerHello Atick, Thank you for your help. I have configured the mail on server and I sent a test mail from it. Yes, I got atest email in the Roundcube email inbox. Unfortunately in the Contact page the button 'Send Mail' is doing nothing. It seems it doesn't work. Probably something is missing there. I can find any link in the Send Email button of the Contact form. Generally I cannot see any of the settings in that Contact Form.
Andreas
Accepted AnswerSorry, I correct... I CANNOT find any link in the Send Email button of the Contact form. Generally I cannot see any of the settings in that Contact Form.
Andreas
Accepted AnswerHello Atick, Page Builder has been updated. Still Contact page is not sending any message and no one of the settings in Contact page is visible. Can you please help me solve the problem? Where are the settings in Contact form? On another my website (raduga.bio) I can see the settings and manage them, here I can see nothing. What is missing?
Andreas
Accepted Answer"Thank you" for the "silence" for so many days, I couldn't imagine this, only once Toufiq was a gentleman who respected his role... but the company is not stopping to ask for renewals of my subscription. Fisrt correct your bad habits of ignorance and people will never hesitate to renew subscriptions but they will do it with happiness and thanks... I will think again very well to continue with you... Is the 3rd time in pur collaboration that the company doesn't help to solve a problem.
Atick Eashrak Shuvo
Accepted AnswerHello Andreas,
I’m extremely sorry for the delay and understand your frustration completely. I did send a message earlier, but it may not have reached you. If it’s okay, may I take a backup of your site to test the issue on my local machine? This will help me troubleshoot effectively, and I’ll resolve the issue as fast as I can.
Thank you for your patience, and again, my sincerest apologies for the delay.
Best regards
Andreas
Accepted AnswerHello, Thank you for the answer. Sorry I was upset but I wanted to solve the problem. Sure you can take a backup to your local machine. I need to solve the problem. Thank you
Atick Eashrak Shuvo
Accepted AnswerHello,
Thank you for your response. I completely understand your frustration, and I appreciate your willingness to resolve the issue.
Upon reviewing your website, I noticed that it is showing a 503 error in multiple areas. This is typically related to a server-side issue. I recommend contacting your hosting provider to investigate the matter further.
Additionally, I have attached a screencast in the hidden content section to demonstrate the problem for better clarity. Please keep me updated on any progress so that we can work towards a solution.
Thank you for your cooperation.
Best regards
Andreas
Accepted AnswerHi Atick, The problem with emails is still not solved. On raduga.bio and mamalouisa.co.uk I cannot send an email on the Contact page. I contacted hosting after your answer and here is there answer: ''We have reviewed both accounts you provided and identified that the issue is associated with the absence of a DMARC record. We have implemented the DMARC record (v=DMARC1; p=none) for your domains mamalouisa.co.uk and raduga.bio. Additionally, we created two test email accounts: [email protected] and [email protected], and conducted tests by sending emails to our test account at [email protected]. The emails were successfully delivered and returned without issue.''
Can you please check the SEND MESSAGE button why is not working, not sending the message? What are we doing now? Can we solve the problem? Regards
Atick Eashrak Shuvo
Accepted AnswerHello Andreas,
Thank you for your detailed update and for sharing the hosting provider's response. I deeply apologize for the prolonged inconvenience this issue has caused and sincerely appreciate your patience while I work toward a resolution.
To help me better understand the situation and move forward, could you please clarify the following points:
Test Email Functionality: Are you receiving test emails from joomla settings? This will help confirm if the email delivery settings are now functioning as expected.
Issue History: Has this issue with the "Send Message" button always been present, or was it working fine before and stopped working recently? If it worked before, do you recall any recent changes that may have coincided with the issue (e.g., updates or changes in hosting)?
Hosting Provider’s Input on the 503 Error: In the video I shared, there was a 503 error. Did the hosting provider mention anything specific regarding this error? Understanding their perspective on this could provide valuable insights.
I deeply regret not being able to resolve this for you sooner and assure you that I am committed to resolving the problem as quickly as possible. Once I have the above details, I’ll conduct a thorough investigation into the “Send Message” functionality and work toward a solution.
Thank you again for your understanding.
Best regards