Contact form don't send - Forum | JoomShaper
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Contact form don't send

Asked by Rainer Krueck 2 years ago Last activity 1 year ago

Hello,

someone wanted to send me a message using the contact form on my website:

https://www.ibkt.ib-r-krueck.de/index.php/kontakt

but that didn't work - the message came: "Please re-check required fields!" even though everything was filled out correctly.

4 replies

Atick Eashrak Shuvo Staff

Hi there!

Sorry for your experience.

Would you please give me your admin access to check the issue for you? Kindly, keep a full site backup before sharing the credentials.

Best Regards

Rainer Krueck Asked this

Hi Atick,

thanks for your answer. Please use the website in hidden content, the site in my first post is my testing site.

Please note here, what you did to allow me to make the changes in my testing site also.

Regards,

Rainer

Rainer Krueck Asked this

What's the situation here? Something news?

Atick Eashrak Shuvo Staff

Hi there,

Thank you for reaching out, and I apologize for any inconvenience caused by this issue. This is not a problem with our product but rather a result of recent changes in Joomla. We've implemented a solution on our end; however, please note that it’s not an official Joomla fix.

To apply the solution, download the files provided, unzip them, and replace them in the specified locations.

media/plg_captcha_recaptcha_invisible/js

recaptcha.js.zip

Best regards

Rainer Krueck Asked this
1 year ago · edited

Hi,

thank you for your support - I copied your files to my test system https://www.ibkt.ib-r-krueck.de/index.php/kontakt but there are no changes to be seen.

Atick Eashrak Shuvo Staff

Please follow this forum post https://www.joomshaper.com/forum/question/35873

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