Media Pictures - Question | JoomShaper
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Media Pictures

RJ

Richard Juknavorian

Template 11 months ago

I am using the Luevista template. All of a sudden I put a media picture in an article and when I save it disappears. Same if I do a custom.

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17 Answers
Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 10 months ago #177707

Is the issue solved now?

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 11 months ago #175136

Hi there!

Sorry for your experience.

Did you mean this blog media tab?

https://share.cleanshot.com/YRfNxXqh

Is there any error statement appears then? May I have your admin access to check, Please? Kindly keep a full site backup before giving the credentials.

Best Regards

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 11 months ago #176109

Hi,

Is your issue solved already? Please let us know.

Thanks

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RJ
Richard Juknavorian
Accepted Answer
11 months ago #176176
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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 11 months ago #176310

Hi,

Thanks, I have visited the link. There I can see slideshow and image layout addons with images.

Can you explain more, please?

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RJ
Richard Juknavorian
Accepted Answer
11 months ago #176323

The picture doesn't fit on the screen. it's blurred. Do you see what I mean?

https://stsvartanantz.com/index.php/component/sppagebuilder/page/31

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 11 months ago #176446

Hi,

Can I have your admin access to check, please? Kindly keep a full site bacckup before sharing the credentials.

Best Regards

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RJ
Richard Juknavorian
Accepted Answer
11 months ago #176449

Here it is

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 11 months ago #176511

Hi Richard Juknavorian,

Thanks for the access. I have uploaded and used different image and they are looking fine there. Please use high resolution image and check again.

https://share.cleanshot.com/pFbvBNKW

Best Regards

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RJ
Richard Juknavorian
Accepted Answer
11 months ago #176570

I compress the picture, so I shouldn't do that correct? Is it ok to resize the images?

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 11 months ago #176578

Correct, compressing caused this. Please make sure your images are high resolution image. How do you want to resize?

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RJ
Richard Juknavorian
Accepted Answer
11 months ago #176579

I resize using Photo Shop. I change the size to 900 pixels. Save as high resolustion. Any suggestions?

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 11 months ago #176659

Hi Richard Juknavorian,

Are you resizing the compressed photo or the original one?

Compressed photo resizing will not work this way. Please use fresh high resolution images there.

Thanks!

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 10 months ago #177174

Waiting for your response...

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RJ
Richard Juknavorian
Accepted Answer
10 months ago #177703

I'm resizing the orginal one. I've decided not to compress. I believe that this was one of my problems.

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RJ
Richard Juknavorian
Accepted Answer
10 months ago #178264

Yes sorry for the late response

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 6 months ago #190683

Hi Richard Juknavorian,

No issues! Glad to know that your issue has been solved.

Thanks!

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