Media Manager Shows "Folder Path Not Found." When Trying To Browse - Question | JoomShaper
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Media Manager Shows "Folder Path Not Found." When Trying To Browse

S

servinfor.fenix

SP Page Builder 1 month ago

Hi,

Normally I browse through my /images folder and pick-up the image I want directly when I edit a module or article made SP Page Bulder.

But not anymore in one of the sites a manage, I receive a "Folder path not found" message. The path shown in the combo box in the upper right corner does exist.

Thanks for your help

Davit

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3 Answers
S
servinfor.fenix
Accepted Answer
1 month ago #203359

Hi Atick,

I found the problem, it was a miss configuration in the options of Media with a wrong path.

Thanks for your quick response.

Best regards

Davit

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 1 month ago #203355

Hello servinfor.fenix,

Thank you for reporting this issue, and I'm sorry for the inconvenience you're experiencing with the Media Manager.

To help me investigate the "Folder Path Not Found" error, would you be willing to grant me temporary administrative access to your site? This will allow me to examine the configuration directly.

Before you provide credentials, I highly recommend creating a complete backup of your site to ensure the safety of your data.

Looking forward to your response.

Best regards

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 1 month ago #203360

Hello servinfor.fenix,

I'm glad to hear you were able to identify and resolve the issue. Thanks for the update and for your kind words!

If anything else comes up, please don't hesitate to reach out. I'll be happy to assist.

Please marked the issue as solved

Best regards

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