Hi Aicei,

I’ve checked your site on our local environment, and the editing works fine on both the frontend and backend. The issue might be related to your hosting provider.

Please refer to this troubleshooting guide: SP Page Builder Troubleshooting. Follow the steps starting from Step 4 (disable mod_security from cPanel).

If the problem persists after trying this, please let me know.

Note: Your frontend editor is functioning correctly.

Best regards

Hii Asfakur,

thanks for your time and feedback its much appreciated.

I have checked from the hosting side and also spoken to support who believe the issue lies with the extension.

Im including the reply below for your review please.

“Upon reviewing your case in detail, I have gathered some insights that I believe will be helpful. In my thorough examination of the server PHP error logs and our Apache access logs, I observed that the 403 error you are encountering appears to be generated by the application itself rather than the server, as there is no record of it in the logs. This indicates that the error is internally generated within the application. Unfortunately, the specific cause of the error was not recorded, which complicates the debugging process. This type of issue is typically best addressed by the developers of the Joomla extension you are using, as they would have the necessary insight and expertise.”

your support and help in resolving this will be much appreciated.

dear Asfakur,

Much thanks again for your reply, time and effort in resolving this issue.

your support is much appreciated and would be grateful if you can edit the .htaccess file through the hidden content section please.

thanks again!

Hii Dear Asfakur,

Thank you very much for the steps taken and your support.

However, I have loggin into my joomla backend and still encounter the same issue.. i still get the same error 403 if trying to edit a page, upload images or save page content.

Any advice? Can you login to the backend and confirm please if you can make any changes.

Best Regards and Thanks!

PLease note im getting the same error 403 from the test page you have created which i encountered while trying to edit it and other pages. I have tried to attach a screenshot here but it does not allow.

If u login to joomla backend using hidden content credentials you will note the issue is still there unfortunately.

Why am i still experiencing same issue? are there any steps I should take from my side?

Thanks again and best regards!!

Hi Aicei,

Sorry for the inconvenience. I'm not sure why the issue resolved then afther those changes.

Aside from the previous changes, I also uninstalled and reinstalled SP Page Builder. The issue seems to be resolved now.

Please check the hidden content. If the problem arises again, feel free to let me know.

Best regards

Hii Asfakur,

Thanks again for your time and efforts in trying to resolve this issue.

Unfortunaltely, I am sorry to say its strange but still not working for me and receiving same error 403 on any attempt to edit/create/save/upload content from pagebuilder backend.

I have cleared joomla cache, browser cache, checked .htaccess again but still face same error and problem

Dear Asfakur,

Thanks for your continued support which is much appreciated. Its quite frustrating though as the changes or fixes that your making arent relfected for me and I continue to receive the same error 403 when using pagebuilder to edit pages to the joomshaper template.

Ive attached a recording in hidden section for review including the specific issue, plugin and pages.

Thanks again appreciate it!

Hi Asfakur Rahman Saikat,

It is surprising that it only works on your end, both the builder and the template cannot be saved since we used Cloudflare and every effort to fix it has proven abortive.

We really need this fix because it is affecting a lot of things on the website since we cannot update any of the pages.

Your urgent and lasting solution will be highly appreciated.

Hello,

Apologies for the inconvenience.

Our development team is investigating the issue you're experiencing.

Please note: Whenever I install SP Page Builder by uploading the extension, everything works fine. For urgent editing, you might consider trying this workaround. Rest assured, we are committed to identifying and resolving the root cause of the problem.

Thank you for your understanding.

Hii,

Thank you for your prompt response and for your efforts in resolving the issue.

I appreciate your team's efforts in investigating the problem.

I'll keep an eye out for updates and will consider the workaround for urgent edits. Thank you for your understanding.

Looking forward to a permanent solution as soon as possible.

Best Regards and Thanks!

Since your server is powered by Cloudflare, disabling Rocket Loader may help resolve the issue. Could you please try that once.

hii,

rocket_loader has been disabled for over a week now.

Dear Aicei,

Thank you for your patience. I’ve reviewed your hosting/site again. Unfortunately, I couldn't find any option in your hosting provider to disable ModSecurity. Could you please contact them to temporarily disable it?

Best regards.

hii,

Thanks I habe already contacted them to disable it while back and habe contacted them again today for updated response which im sharing your review below.

"I was able to replicate the error on my end. Typically, such errors generate entries in our firewall log file, indicating why the request was blocked. However, I did not find any relevant logs, which is why I requested your personal IP address for further investigation at first. Additionally, I tested disabling the entire firewall for your domain and attempted to make a change, but this did not resolve the issue. It appears that these requests are not being intercepted or blocked by our firewall. Consequently, I have re-enabled the firewall protection, as it is a vital security layer for your website. This issue may be originating from the plugin itself. I recommend contacting SP Page Builder support for further assistance. Please inform them that the server firewall was disabled, yet the issue persists. They should be able to provide additional guidance. If they identify any server-side requirements, please let us know, and we will be happy to assist to the best of our ability. Thank you for your understanding and cooperation."

appreciaite your time and support and looking forward to a solution.

hii dear Asfakur,

any updates from you or the team please?

Dear Asfakur,

Thanks for your support and efforts in trying to resolve this issue.

Yes I do have some chrome extensions but usually for testing I use the incognito tab and make sure the extensions are disabled. Also i have test and received the same error on other browsers like edge, opera both in private browsing mode and normally.

The error is still there as you have mentioned nad yes pagebuilder only works only temporarirly after reinstallation then the issue appears again.

I have double-checked it hosting specifications meet all the requirements and no discrepencies present.

Additionally, can confirm that agro_routing and rocket_loader have not been enabled since beginging.

Looking forward to a permanent solution as soon as possible.

Thanks again

Dear Aicei,

Thank you for your patience. I’ve created a subdomain on your hosting account for a fresh Joomla installation. However, it’s not live yet and may take some time to propagate.

In this new setup, I’ll install SP Page Builder (SPPB) and investigate whether the issues persist. The primary goal is to verify if SPPB works properly on your hosting platform with a clean Joomla installation.

If I’ve overlooked anything, feel free to share your input. I appreciate your understanding and cooperation.

Best regards

Dear Asafakur,

Thank you very much and appreciate your efforts in trying to resolve this issue.

No you have not overlooked anything.

I believe the propogation should have finished by now any updates regarding the test site or a permanent resolution to this problem please?

Best Regards!

Dear Aicei,

Thank you for your patience. I have investigated the issue with the developer, and they mentioned that the problem might be related to the server. They are currently working on it and will notify with updates soon.

We appreciate your understanding and ask for a little more time. Please wait for the next update.

Best regards

Dear Asafakur,

Cloudflare has been double-checked no issue with the settings WAF turned off as well agro-routing and rocket-loader.

However, after reinstalling the update through joomla update component and monitoring for few days I can confirm the issue seems to be temporarily resolved and hopefully permananently. The issue was with joomshaper not cloudflare or hosting.

I will revert back to you in case of any future tecnicial difficulties.

Thanks again for your support, time and efforts!

Dear Aicei,

I’m glad to hear that your issue has been resolved temporarily and hope it remains resolved permanently.

Last week, I reviewed a project hosted on SiteGround, where the Page Builder was functioning correctly. During this process, I also cross-checked several environment variables, which led me to conclude that the issue is unlikely to be related to SiteGround or Cloudflare. Instead, it may be linked to specific environment settings or others.

If the resolution holds, it’s a positive outcome for both of us. However, please don’t hesitate to reach out if further assistance is needed.

Best regards