Form Builder - email headers - FROM - Forum | JoomShaper
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Form Builder - email headers - FROM

Asked by Polana 1 year ago Last activity 1 year ago

I am trying to customize email template.
I am not able to set custom "FROM" name, only email address
I want to get
FROM: Contact Forms MYDOMAIN [email protected]
I am getting:
FROM: Server Name [email protected]

How to customize FROM (displayed name and email) ?

5 replies

Ofi Khan Staff

Hello Polana

Please follow this documentation:
SP Page Builder Form Builder

You have to just insert the email address on the From option.

https://prnt.sc/iOXchAHaZMA-

Best regards

Polana Asked this
1 year ago · edited

I need to customize Displayed name for the field FROM, e.g.

FROM: My Name < [email protected] >
or
FROM: My Customized Name < [email protected] >

Currently it is not available in the Form Builder

Ofi Khan Staff

Oh! I understand. Sorry, this is not possible to do so.

Polana Asked this
1 year ago · edited

To be honest, I didn't expect such an answer, as the

"Contact form" has fields that webmaster can edit:

  • Recipient Email,
  • From Name,
  • From Email

however teoreticaly advanced "Form builder" only as field

  • From Email

unfurtunatelly "From Name" is missing, and using "email headers" will not change this.

I tought, you will share information, how to fix email template, or you will suggest that the new version of "Form builder" will have fix that issue.

Ofi Khan Staff

As you have already know that it shows the site name in the From Email option on user's inbox. I am not sure about the possiblity of adding the From Name option. It will be different for different form builder. However, I have forwarded your issue to the developer team. They will review it.

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