Request Failed With Status Code 500 Image Upload - Question | JoomShaper

Request Failed With Status Code 500 Image Upload

MV

Michiel Visser

SP Page Builder 11 months ago

On image-upload in page home, in the divider image

I get the folowing error:

Request failed with status code 500

Jpg images are fine, but webp, gif or png are producing this error.

See login credentials

EDIT: All pages/addons from pagebuilder are doing it.

Host is hostnet.nl. They have this crappy thin that they dont have a cpanel or plesk. So I can't realy edit any php settings or so.

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6 Answers
Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 11 months ago #176942

Hello Michiel,

Thank you for reaching out to us. Could you please try uploading JPG, JPEG, PNG, GIF, and WebP files again? The issue should be resolved now.

I hope everything works smoothly, but feel free to reach out if you encounter any further issues.

Best regards,

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MV
Michiel Visser
Accepted Answer
11 months ago #176957

thanks, i'll check as soon as I get home.

sorry for the missing ketter :)

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MV
Michiel Visser
Accepted Answer
11 months ago #177092

Here is a picture of the error, it still exists.

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 11 months ago #177102

Please, check this video: https://drive.google.com/file/d/1q_4Fcgdb_RfcHO5_y2MFat3BIYTGGnMR/view?usp=sharing

I didn't see any issues while upload image into media.

Thanks,

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MV
Michiel Visser
Accepted Answer
11 months ago #177106

No, I don't have issues in the Joomla media core upload, it is in the image selector in pagebuilder. If I want to replace or add a photo in other format then jpg, it gives this error, and keeps uploading till you refresh.

So you open the test page in pagebuilder..... never mind, I made a picture for you :P

Tnx

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 11 months ago #177107

Please, check this video: https://drive.google.com/file/d/10QLA_-DDJMoYdjvhAkPCgG-vlYsczI36/view?usp=sharing, I create a test page and add a image addon on it, Then upload png and jpg image as well without issues.

Thanks.

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