Staff replied SP Page Builder

Error 500 on my contact and newsletter form

Asked by FONGANG Raphaël Ledoux 1 year ago Last activity 1 year ago

Hello,

I have a 500 Error when I try to submit contact or newsletter form in my website.
https://bbcomptablecpa.com/fr/contact-fr

See images:
https://drive.google.com/file/d/1KpaL_maN5kDHxmR3mHH7v2IYYh6GCcR0/view?usp=sharing

8 replies

Ziaul Kabir Staff

1 year ago

Hello Ledoux,

Thank you for reaching out to us. I understand the importance of resolving this issue promptly.

To proceed with troubleshooting and resolving the problem, I kindly request administrator access in hidden content section, so I can perform a detailed analysis. Before proceeding, please ensure a full backup of your website is taken to safeguard your data.

Please let me know how you would like to proceed and feel free to share the necessary credentials securely.

Looking forward to your response.

Best regards,

FONGANG Raphaël Ledoux Asked this

1 year ago

Hello,

You can see admin infos in hidden content.

regards./

Ziaul Kabir Staff

1 year ago

Hello,

I have checked your issue. Please make sure to read this post and follow the steps that mentioned there https://www.joomshaper.com/forum/question/37024 and ensure that for the form builder, you are using a real email address in the recipient email field, not the {{email}} variable.

Thank you!

FONGANG Raphaël Ledoux Asked this

1 year ago

All it's ok now.
Can you tell what do you update on my website ?
Thanks in advance.

Ziaul Kabir Staff

1 year ago

Hello,

You seem to have missed setting the “From Email” in the Contact Addon. Additionally, In the Form Builder Addon, the recipient email address provided appears to be incorrect.

Thank you.

FONGANG Raphaël Ledoux Asked this

1 year ago

Hello,
I still have the same error.
When I try to make my website bilingual.
the two page https://bbcomptablecpa.com/fr/contact-fr and https://bbcomptablecpa.com/en/contacts-en doesn't work.
I have same error than previously.

Ziaul Kabir Staff

1 year ago

Hello,

Please, check this post, and follow the necessary steps, Hope it will resolved your issues.

Post: https://www.joomshaper.com/forum/question/37024

Thanks,

FONGANG Raphaël Ledoux Asked this

1 year ago

I have removed the invisible ReCAPTCHA on contact form (https://bbcomptablecpa.com/fr/contact-fr) and also test email by SMTP work well.
But I still received Http 500.
How can I debug this error ?

Ziaul Kabir Staff

1 year ago

Hello,

Please check if your server has blacklisted your email, which may be preventing you from sending emails. Also, to prevent spam, follow my previous instructions to set up reCAPTCHA (https://www.joomshaper.com/forum/question/37024). Sometimes, servers block emails to reduce spam, and using reCAPTCHA as mentioned will help prevent that.

Thanks,

FONGANG Raphaël Ledoux Asked this

1 year ago

Hello,

I follow the instructions to setup reCAPTCHA on (https://www.joomshaper.com/forum/question/37024)

I have replace the reCAPTCHA by js file give in https://www.joomshaper.com/forum/question/35873 (recaptcha.js (1).zip ) and also on https://developer.joomla.org/nightlies/Joomla_5.2.4-dev-Development-Full_Package.zip and also on https://developer.joomla.org/nightlies/Joomla_5.3.0-alpha3-dev-Development-Full_Package.zip

But I still have same 500 error.

I have check my email journalisation on my hosting. I don't see spam. I only see the test email on my email dashboard.

Please don't ask me to follow the (https://www.joomshaper.com/forum/question/37024) because it's doesn't work.

Thanks

Ziaul Kabir Staff

1 year ago

Hello,

Please, provide your smtp pass here, I change it for testing purpose, Then recheck your smtp data.

Please, allow me some more time check. From my local pc it's work. So, need to check from our live server.

Thanks,

FONGANG Raphaël Ledoux Asked this

1 year ago

See my smtp password in hidden content.

Ziaul Kabir Staff

1 year ago · edited

Hello,

I have provided a Google Drive link where I’ve uploaded a recording and the Akeeba Backup file for your reference.

Summary of Actions Taken:

1.  Replaced reCAPTCHA Code
    •   Updated the reCAPTCHA code as per the previous instructions.
2.  Generated New reCAPTCHA Keys
    •   Added your domain and generated the site and secret keys via Google Developer Console and use it in plugins -> invisible re-captcha.
3.  Configured SMTP with Mailtrap
      • Used Mailtrap to test and verify email sending functionality.
4.  Installed Latest SP Page Builder Pro
    •   The installation was successful and is ready for use.

Additionally, I have tested the contact form, and submissions are working as expected.

Next Steps for Your Server:
• Use the provided Akeeba Backup file to restore the site on your server.
• Update the SMTP mail configuration as needed.
• Add the cookie domain in your configuration.php file under the root folder or add during the setup.

Example:

public $cookie_domain = 'yourdomain.com';

Troubleshooting Suggestions:

If issues persist, please consider the following:

Check Cookie Domain Settings:
• Try removing the cookie_domain from the configuration.php file if necessary.
Verify SSL Configuration:
• Ensure the SSL certificate is properly configured for your domain.
Contact Hosting Provider:
• If all else fails, consult your hosting provider to rule out server-specific issues.

I can confirm there are no issues related to our product. If you encounter further problems after following these steps, feel free to reach out.

Thank you, and let me know if you need further assistance.

Best regards,

Edit:

I have added another file share link for Akeeba backup file in zip format.