Hi there!

Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.

To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.

Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.

Looking forward to your response.

Best regards

Hello, As just agreed in the email to post in this existing ticket. Can you please help me?

When i try to edit a text block in SP Page Builder Pro i get an empty screen.

You already have my login for the admin.

see hidden content

Please contact with your hosting provider and ask them to increase the Maximum upload size

Hi Atick, I have changed it to 64 mb.

Hi Atick, did you see my last message about the maximum upload size?

Could you provide me your server access?

this is my ftp account

Please check now. I have updated you site to the latest Joomla and SPPB version.

Hi Atick, What is the admin password?

It seems all to work, thx! I'am missing the slideshow, i have checked the settings but i can't find why it isn't showing! Do you have any ideas?

Is the issue solved?

Hi Atick, Yes, the issue is solved. Thank you so much for your help, you're the best! Best regards, Reinder

Hi Reinder,

Thank you for the update! I'm glad to hear the issue has been resolved. It was a pleasure assisting you. If you need any further help, feel free to reach out anytime.

Best regards