Errors After SPPB Update
Anastasi
The site is attempting to access non-existent files. We recently updated the Joomla CMS from version 4 to version 5 and updated SP Page Builder to version 6.6.2. I suspect there was a virus in SP Page Builder prior to the update, as the site is currently trying to access files at mysite/media/com_sppagebuilder/assets/iconfont—a folder that no longer exists.
Due to the high volume of these requests, the site takes a very long time to load.
Please check the browser console. There are numerous CSS requests on the site resulting in 404 errors.
Could you please advise on what needs to be done?
Atick Eashrak Shuvo
Accepted AnswerHi there!
Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.
To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.
Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.
Looking forward to your response.
Best regards
Anastasi
Accepted AnswerThank you for your feedback! Accesses in the hidden section. I have a similar problem on several of my sites with different versions of cms and SPPB. Please let me know what exactly you are doing. If you find a solution, I will try to apply it to other sites. I'm really looking forward to your reply. Thanks
Atick Eashrak Shuvo
Accepted AnswerI apologize for the inconvenience caused. Could you please check now and let me know if the issue is resolved on your end?
Looking forward to your response.
Best regards
Atick Eashrak Shuvo
Accepted AnswerThank you for bringing this to our attention.
After investigating the issue, I found that while the media/com_sppagebuilder/assets/iconfont folder and its files had been removed, the corresponding records were still present in the database. As a result, SP Page Builder continued attempting to load those non-existent CSS files, which caused the repeated 404 requests and negatively impacted the site's loading performance.
I have now removed the obsolete database records, so the site will no longer attempt to load those missing icon font files. This should resolve the 404 errors and improve the site's loading speed.