Contact Form not working on certain site - Forum | JoomShaper
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Contact Form not working on certain site

Asked by kweb 1 year ago Last activity 1 year ago

Hi there,
I am using form builder addon on my site and its working fine except on one site, the contact site. I have already duplicated the contact form from the home page (where its working) and implemented it in the contact page - also not working. I have also disabled all elements except the form builder addon - still not working.
I have also tried with the standard template - still not working. When I hit the submit button - nothing is happening and the form is not being sent. Problem occuring on this page:

https://www.gastware.de/kontakt

Can you help out?

4 replies

Oldest first Newest first Most helpful
Toufiq Senior Staff
1 year ago

Hi there,

Thank you for reaching out, and I apologize for any inconvenience caused by this oversight. Please check & let me know.

Best regards,

Toufiqur Rahman (Team Lead, Support)

kweb Asked this
1 year ago

Hi the page is called "/contact" now - it was "/kontakt" before. Its now telling me "invalid Captcha" and also the header image is not being displayed any more.

Toufiq Senior Staff
1 year ago

It seems your .htaccess file contains some unauthorized code that's blocking the Page Builder's resources from loading, causing it to malfunction. After disabling SEF, the Page Builder works properly.

https://prnt.sc/eUqRfOalFseB

kweb Asked this
1 year ago

I can confirm that disabling the SEF would solve the issue. But it has nothing to do with the .htaccess. I have tried replaced the .htacces with joomla standard and the problem still occures. Any other ideas?

Toufiq Senior Staff
1 year ago

Can you provide me FTP access?

kweb Asked this
1 year ago

I could find the problem. It is a server setting. Something was restricted. I have fixed that. But now I cant get google recaptcha to work again. It worked before. Can you bring it back? Credits attached...

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