Contact Form Not Working On Certain Site - Question | JoomShaper

Contact Form Not Working On Certain Site

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kweb

SP Page Builder 9 months ago

Hi there, I am using form builder addon on my site and its working fine except on one site, the contact site. I have already duplicated the contact form from the home page (where its working) and implemented it in the contact page - also not working. I have also disabled all elements except the form builder addon - still not working. I have also tried with the standard template - still not working. When I hit the submit button - nothing is happening and the form is not being sent. Problem occuring on this page:

https://www.gastware.de/kontakt

Can you help out?

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7 Answers
Toufiq
Toufiq
Accepted Answer
Senior Staff 9 months ago #180945

Hi there,

Thank you for reaching out, and I apologize for any inconvenience caused by this oversight. Please check & let me know.

Best regards,

Toufiqur Rahman (Team Lead, Support)

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K
kweb
Accepted Answer
9 months ago #180947

Hi the page is called "/contact" now - it was "/kontakt" before. Its now telling me "invalid Captcha" and also the header image is not being displayed any more.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 9 months ago #180951

It seems your .htaccess file contains some unauthorized code that's blocking the Page Builder's resources from loading, causing it to malfunction. After disabling SEF, the Page Builder works properly.

https://prnt.sc/eUqRfOalFseB

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K
kweb
Accepted Answer
9 months ago #181044

I can confirm that disabling the SEF would solve the issue. But it has nothing to do with the .htaccess. I have tried replaced the .htacces with joomla standard and the problem still occures. Any other ideas?

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Toufiq
Toufiq
Accepted Answer
Senior Staff 9 months ago #181047

Can you provide me FTP access?

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K
kweb
Accepted Answer
9 months ago #181048

I could find the problem. It is a server setting. Something was restricted. I have fixed that. But now I cant get google recaptcha to work again. It worked before. Can you bring it back? Credits attached...

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Toufiq
Toufiq
Accepted Answer
Senior Staff 9 months ago #181050

Re-generate the key and use here.

https://prnt.sc/DvgYYVjquXD0

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