Frontend Editor is No Longer Displayed After Update - Question | JoomShaper

Frontend Editor is No Longer Displayed After Update

Nico Chudzik

Nico Chudzik

SP Page Builder 9 months ago

Hello,

I have the following problem with one of my projects: when I update the SP Page Builder from version 5.3.8 to version 5.4.4, the frontend editor is no longer displayed. Do any of you know the same problem? Does anyone have a solution? I would be very grateful.

Kind regards Nico

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8 Answers
Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 9 months ago #181002

Hi there!

Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.

To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.

Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.

Looking forward to your response.

Best regards

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Nico Chudzik
Nico Chudzik
Accepted Answer
9 months ago #181040

Hello, I have set up an account.

I hope you can find the error.

Kind regards

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 9 months ago #181045

Hello Nico,

I have thoroughly checked your website, and I can confirm that everything is working as expected, including the frontend editor. For your convenience, I’ve recorded a screen capture demonstrating the functionality and shared it in the hidden content area. Please review it.

Kind regards, Shuvo

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Nico Chudzik
Nico Chudzik
Accepted Answer
9 months ago #181058

Yes, it works now because I installed the old version. The SP Page Builder version 5.3.8 is currently running, but if I update to 5.4.4, the frontend editor no longer works.

Kind regards

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 9 months ago #181059

Could you please provide me the Super User access?

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Nico Chudzik
Nico Chudzik
Accepted Answer
9 months ago #181063

I have now set it up.

Kind regards

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 9 months ago #181065

Please check now

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Nico Chudzik
Nico Chudzik
Accepted Answer
9 months ago #181072

Great, it works now. What was the problem?

Kind regards

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