Slideshow is No Longer Displayed After Update
Ursula Wörgötter-Wagner
I have updated from 3.8.10 to 5.4.2. Since a direct update was not possible, I uninstalled 3.8.10 and then installed 5.4.2. The site functions normally, but the slider at the top of the page is no longer displayed. The slider is displayed in the pagebuilder, but not on the page. Joomla: 5.0.2, Template: Helix Ultimate, Database: Maria DB 10.5.21, php-version: 8.1.27
Toufiq
Accepted AnswerHi there,
Thank you for reaching out, and I apologize for any inconvenience caused by this oversight. To better address the issue, could you kindly provide Joomla administrator access? This will enable me to thoroughly investigate the matter and provide you with a prompt resolution.
I appreciate your cooperation and will ensure to get back to you as soon as possible.
Best regards,
Toufiqur Rahman (Team Lead, Support)
Ursula Wörgötter-Wagner
Accepted AnswerThank you for your feedback. I have changed the pagebuilder on the site back to 3.8.10. I have a backup of the site.
Thanks for your help
Toufiq
Accepted AnswerSlideshow works fine.
Ursula Wörgötter-Wagner
Accepted AnswerYes, with pagebuilder 3.8.10. If you uninstall it and install the latest version of pagebuilder, the slideshow no longer works.
Ursula Wörgötter-Wagner
Accepted AnswerYou can uninstall pagebuilder 3.8.10 directly on this page and install the latest version, no problem.
Ursula Wörgötter-Wagner
Accepted AnswerThank you for your help. However, the slideshow is not displayed in Firefox 121.0.1. It is visible in Chrome and Edge. No idea what the problem is. I have created other pages with Joomla and the Pagebuilder. These are also displayed correctly in Firefox.
Ursula Wörgötter-Wagner
Accepted AnswerThank you I have cleared the Firefox cache. Now it works.
Toufiq
Accepted AnswerYou are most welcome! We appreciate your feedback and are delighted to hear that you're satisfied with our service.
To officially close this forum post, mark it as accepted. If you have any more questions or need further assistance in the future, please don't hesitate to reach out to us.
As for writing a review about our product and support quality, we would greatly appreciate it! Your feedback helps us improve and serves as a valuable reference for others. Please take a moment to share your thoughts about your experience with our product and the support you received. Your input is valuable to us and the community. Thank you in advance for your time and support.
We're here to assist you with any further questions or requests you may have. Once again, thank you for choosing our product and for being a part of our community.
Best regards,
Toufiqur Rahman
Team Lead, Tech Support (JoomShaper)