I have updated from 3.8.10 to 5.4.2. Since a direct update was not possible, I uninstalled 3.8.10 and then installed 5.4.2. The site functions normally, but the slider at the top of the page is no longer displayed. The slider is displayed in the pagebuilder, but not on the page.
Joomla: 5.0.2, Template: Helix Ultimate, Database: Maria DB 10.5.21, php-version: 8.1.27
Solved
SP Page Builder
slideshow is no longer displayed after update
Accepted answer
Marked as the solution
Toufiq Senior Staff
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Toufiqur Rahman
Team Lead, Tech Support (JoomShaper)
6 more replies
Toufiq Senior Staff
Hi there,
Thank you for reaching out, and I apologize for any inconvenience caused by this oversight. To better address the issue, could you kindly provide Joomla administrator access? This will enable me to thoroughly investigate the matter and provide you with a prompt resolution.
I appreciate your cooperation and will ensure to get back to you as soon as possible.
Best regards,
Toufiqur Rahman (Team Lead, Support)
Ursula Wörgötter-Wagner Asked this
Thank you for your feedback. I have changed the pagebuilder on the site back to 3.8.10. I have a backup of the site.
Thanks for your help
Toufiq Senior Staff
Slideshow works fine.
Ursula Wörgötter-Wagner Asked this
Yes, with pagebuilder 3.8.10. If you uninstall it and install the latest version of pagebuilder, the slideshow no longer works.
Toufiq Senior Staff
Please create an staging site in your hosting server then install the latest version of the Page Builder. Then provide me the login credential via hidden content area. Thanks
Ursula Wörgötter-Wagner Asked this
You can uninstall pagebuilder 3.8.10 directly on this page and install the latest version, no problem.
Toufiq Senior Staff
Updated Page Builder 5. Please check now. Thanks
Ursula Wörgötter-Wagner Asked this
Thank you for your help. However, the slideshow is not displayed in Firefox 121.0.1. It is visible in Chrome and Edge.
No idea what the problem is.
I have created other pages with Joomla and the Pagebuilder. These are also displayed correctly in Firefox.
Toufiq Senior Staff
Will you please try to check after the re-create the slideshow section?
Ursula Wörgötter-Wagner Asked this
Thank you I have cleared the Firefox cache. Now it works.
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