Hi there!

Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.

To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.

Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.

Looking forward to your response.

Best regards

OK

Hello Igor Lukic,

Thank you for reaching out regarding your license issue. Based on the information provided, it appears that there may be an error with your license details. To resolve this, I recommend reviewing your license information and ensuring it is set up correctly.

First, please log in to your JoomShaper dashboard and locate your License Key. This key is essential for activating your subscription. Make sure to use the email address associated with your JoomShaper account when accessing this information.

Next, verify that the domain where you are using the license has been added to your JoomShaper dashboard. Adding the domain is a necessary step to ensure your license functions correctly on the specified site.

If you have followed these steps and are still encountering issues, feel free to reach out. I’ll be happy to assist further.

Best regards, Shuvo JoomShaper Support Team

Hi, it doesn't work - I followed these steps and are still have issues.

Here

yes, it is.

Apologies for the inconvenience and the delayed response caused by the weekend. Thank you for your patience and understanding.