Request Failed With Status Code 500 - After Update - Question | JoomShaper
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Request Failed With Status Code 500 - After Update

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Pedros

SP Page Builder 11 months ago

after updating to the latest version from versions 3,10,12, an error occurred, the website works, but the pages in the backend are not visible.

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Website
https://pedros.com.pl
12 Answers
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Toufiq
Toufiq
Accepted Answer
Senior Staff 11 months ago #182341

Hi there,

Thank you for reaching out, and I apologize for any inconvenience caused by this oversight. Tried to download a backup using Akeeba backup. But, It doesn't unzip. It says backup zip file is corrupted. Can you check & let me know.

Best regards,

Toufiqur Rahman (Team Lead, Support)

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P
Pedros
Accepted Answer
11 months ago #182391

when i try run akeeb i have error. In hidden

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P
Pedros
Accepted Answer
11 months ago #182417

...

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Toufiq
Toufiq
Accepted Answer
Senior Staff 11 months ago #182511

Can you provide me Cpanel access?

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Pedros
Accepted Answer
11 months ago #182615

in hidden

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Toufiq
Toufiq
Accepted Answer
Senior Staff 11 months ago #182636

FTP access doesn't work.

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P
Pedros
Accepted Answer
11 months ago #182645

try now

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Toufiq
Toufiq
Accepted Answer
Senior Staff 11 months ago #182682

Make a zip file https://prnt.sc/tNeZS-FcHib2 & export your database then. Then upload it google drive & share with me.

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P
Pedros
Accepted Answer
11 months ago #183358

in hidden

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Toufiq
Toufiq
Accepted Answer
Senior Staff 11 months ago #183462

Download this backup and install this backup on your staging server. If everything works fine then you can move it on your live server. Thanks

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P
Pedros
Accepted Answer
10 months ago #184424

Thank you, what's the problem? Because this is not the only page that I cannot update.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 10 months ago #184425

I did not anything just installed your backup of your site then i made a backup again.

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