Request Failed With Status Code 500 - After Update - Question | JoomShaper
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Request Failed With Status Code 500 - After Update

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Pedros

SP Page Builder 9 months ago

after updating to the latest version from versions 3,10,12, an error occurred, the website works, but the pages in the backend are not visible.

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Website
https://pedros.com.pl
12 Answers
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Toufiq
Toufiq
Accepted Answer
Senior Staff 9 months ago #182341

Hi there,

Thank you for reaching out, and I apologize for any inconvenience caused by this oversight. Tried to download a backup using Akeeba backup. But, It doesn't unzip. It says backup zip file is corrupted. Can you check & let me know.

Best regards,

Toufiqur Rahman (Team Lead, Support)

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P
Pedros
Accepted Answer
9 months ago #182391

when i try run akeeb i have error. In hidden

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P
Pedros
Accepted Answer
9 months ago #182417

...

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Toufiq
Toufiq
Accepted Answer
Senior Staff 9 months ago #182511

Can you provide me Cpanel access?

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P
Pedros
Accepted Answer
9 months ago #182615

in hidden

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Toufiq
Toufiq
Accepted Answer
Senior Staff 9 months ago #182636

FTP access doesn't work.

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P
Pedros
Accepted Answer
9 months ago #182645

try now

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Toufiq
Toufiq
Accepted Answer
Senior Staff 9 months ago #182682

Make a zip file https://prnt.sc/tNeZS-FcHib2 & export your database then. Then upload it google drive & share with me.

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P
Pedros
Accepted Answer
8 months ago #183358

in hidden

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Toufiq
Toufiq
Accepted Answer
Senior Staff 8 months ago #183462

Download this backup and install this backup on your staging server. If everything works fine then you can move it on your live server. Thanks

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P
Pedros
Accepted Answer
8 months ago #184424

Thank you, what's the problem? Because this is not the only page that I cannot update.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 8 months ago #184425

I did not anything just installed your backup of your site then i made a backup again.

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