after updating to the latest version from versions 3,10,12, an error occurred, the website works, but the pages in the backend are not visible.
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SP Page Builder
Request failed with status code 500 - after update
6 replies
Toufiq Senior Staff
Hi there,
Thank you for reaching out, and I apologize for any inconvenience caused by this oversight. Tried to download a backup using Akeeba backup. But, It doesn't unzip. It says backup zip file is corrupted. Can you check & let me know.
Best regards,
Toufiqur Rahman (Team Lead, Support)
Pedros Asked this
when i try run akeeb i have error.
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Pedros Asked this
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Toufiq Senior Staff
Can you provide me Cpanel access?
Pedros Asked this
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Toufiq Senior Staff
FTP access doesn't work.
Pedros Asked this
try now
Toufiq Senior Staff
Make a zip file https://prnt.sc/tNeZS-FcHib2 & export your database then. Then upload it google drive & share with me.
Pedros Asked this
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Toufiq Senior Staff
Download this backup and install this backup on your staging server. If everything works fine then you can move it on your live server. Thanks
Pedros Asked this
Thank you, what's the problem?
Because this is not the only page that I cannot update.
Toufiq Senior Staff
I did not anything just installed your backup of your site then i made a backup again.
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