hi,
when i try to install version 5.5.2 from 5.4.4 it crash my website.
What should be the problem?
kind regards
Nuno
Staff replied
SP Page Builder
Error after install version 5.5.2 from 5.4.4
6 replies
Atick Eashrak Shuvo Staff
Hi there!
Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.
To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.
Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.
Looking forward to your response.
Best regards
Nuno Asked this
hi,
Credentials.
Thanks.
Nuno
Atick Eashrak Shuvo Staff
Why you are using the SP Page Builder Lite version?
Nuno Asked this
It's installed with template.
Atick Eashrak Shuvo Staff
Have you take full site backup?
Nuno Asked this
Yes, you can try to update :-)
Atick Eashrak Shuvo Staff
Could you please provide your server access?
Nuno Asked this
hi
Atick Eashrak Shuvo Staff
Could you please provide me the server access, not the ftp, because i need to access your database configuration. Also share the backup
Nuno Asked this
Hi Atick,
I'm unable to send server access, but i can send you a backup.
Please check.
Atick Eashrak Shuvo Staff
Please download the modified backup from the hidden content area and upload it to the server. Hopefully it will solve the issue
Nuno Asked this
Hi,
I'm sorry but i wans't able to import the database because of this error message: #1067 - Valor padrão (default) inválido para 'modified'
After some search, i found to replace:
modified datetime NOT NULL DEFAULT CURRENT_TIMESTAMP,
by this:
modified timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP,
I've done this, and it's working.
Kind regards... And thanks, yours support is amazing.
Atick Eashrak Shuvo Staff
Log in to reply.