Error After Install Version 5.5.2 From 5.4.4 - Question | JoomShaper
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Error After Install Version 5.5.2 From 5.4.4

N

Nuno

SP Page Builder 10 months ago

hi,

when i try to install version 5.5.2 from 5.4.4 it crash my website. What should be the problem? kind regards

Nuno

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13 Answers
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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 10 months ago #184270

Hi there!

Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.

To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.

Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.

Looking forward to your response.

Best regards

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N
Nuno
Accepted Answer
10 months ago #184294

hi,

Credentials. Thanks.

Nuno
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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 10 months ago #184331

Why you are using the SP Page Builder Lite version?

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N
Nuno
Accepted Answer
10 months ago #184334

It's installed with template.

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 10 months ago #184336

Have you take full site backup?

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N
Nuno
Accepted Answer
10 months ago #184338

Yes, you can try to update :-)

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 10 months ago #184339

Could you please provide your server access?

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N
Nuno
Accepted Answer
10 months ago #184342

hi

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 10 months ago #184414

Could you please provide me the server access, not the ftp, because i need to access your database configuration. Also share the backup

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N
Nuno
Accepted Answer
10 months ago #184449

Hi Atick,

I'm unable to send server access, but i can send you a backup. Please check.

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 10 months ago #184454

Please download the modified backup from the hidden content area and upload it to the server. Hopefully it will solve the issue

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N
Nuno
Accepted Answer
10 months ago #184515

Hi,

I'm sorry but i wans't able to import the database because of this error message: #1067 - Valor padrão (default) inválido para 'modified'

After some search, i found to replace: modified datetime NOT NULL DEFAULT CURRENT_TIMESTAMP,

by this: modified timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP,

I've done this, and it's working.

Kind regards... And thanks, yours support is amazing.

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 10 months ago #184516
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