Error after update SP Pagebuilder from 5.5.1 to 5.5.2 - Forum | JoomShaper
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Error after update SP Pagebuilder from 5.5.1 to 5.5.2

Asked by hv.digital 1 year ago Last activity 1 year ago

Hi there,

yesterday I updated a live site as stated in the title. The backend is not responsive and has the following error:
"Cannot read properties of undefined (reading 'data')".

Check screenshot here https://imgur.com/a/orMNy4F.

The client has made yesterday a lot of content changes and is adamant about not restoring a backup of the previous version using SPPB 5.5.1.

I just tried to overwrite the 5.5.2 version with the older 5.5.1 version, and that did not help here.

Please help me out here. What to do?

16 replies

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Toufiq Senior Staff
1 year ago

Hi there,

Thank you for reaching out, and I apologize for any inconvenience caused by this oversight. To better address the issue, could you kindly provide Joomla administrator access? This will enable me to thoroughly investigate the matter and provide you with a prompt resolution.

I appreciate your cooperation and will ensure to get back to you as soon as possible.

Best regards,

Toufiqur Rahman (Team Lead, Support)

hv.digital Asked this
1 year ago

Attached

hv.digital Asked this
1 year ago

Tnx Toufiq, it worked partially. I have installed the provided backup.

The problem I have now is: you provided me with the bckup version from our dev-site, and not from the live site. Hence I can not reuse your bckup, because it does not contain all the content changes the client did the day before the update to SPPB 5.5.2 on the live sit.e

Can you please tell me what needs be done on the live site to get rid of the error Cannot read properties of undefined (reading 'data').

I already stated, that the client is adamant of not running over the current live site version, since a whole lot of content changes would be lost. So it is not an option.

Best Ivana

Toufiq Senior Staff
1 year ago

Please check the hidden content.

hv.digital Asked this
1 year ago

Check hidden

Toufiq Senior Staff
1 year ago

Second URL is password protected.

hv.digital Asked this
1 year ago

Here

Toufiq Senior Staff
1 year ago

Can you shere administrator access of this URL?

hv.digital Asked this
1 year ago

here additional details

Toufiq Senior Staff
1 year ago

Check now.

Toufiq Senior Staff
1 year ago

All pages backup.

hv.digital Asked this
1 year ago

Thank you so much. Will check now with the client, if all there.

Toufiq Senior Staff
1 year ago

You are most welcome & Thanks

hv.digital Asked this
1 year ago

Hi Toufiq,

I have another website with the same issue above. Details in the hidden section.

The only difference here is, the update was from SPPB 5.4.6 to 5.5.2.

Could you help me out here too, please?

Ivana

Toufiq Senior Staff
1 year ago

You may forget about this credential.

hv.digital Asked this
1 year ago

Sorry. Yeah, I forgot. Check below.

Toufiq Senior Staff
1 year ago

Provide me FTP access.

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