Quick Start Templates Not Showing In Site Template List - Question | JoomShaper

Quick Start Templates Not Showing In Site Template List

D

Domz

Template 8 months ago

I am using Joomla CMS 5.2 I installed the quickstart template, like like i always did in the past with Joomla 4 and lower. I simply extracted the files in file manager then i log in and im good to go.

However this time around even though i get the ¨Congratulations! Your Joomla site is ready.¨ the template isnt activated nor is it in the Template List, its not there.

I see all the files within File Manager but the Template isnt there in the CMS.

P.S. this is not even template specific, I have tried mutlple quick start templates and I still have the same issue.

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5 Answers
Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 8 months ago #185191

Hello dominic,

Thank you for reaching out to our technical support forum. I’m sorry to hear about the trouble you’re experiencing. Rest assured, I will look into this issue for you and work to resolve it as quickly as possible.

If you could kindly provide any additional information regarding the issue, it would greatly help me investigate and address it more efficiently. The issue seems to be your hosting provider. Please check the quickstart on your localhost. You may follow the documentation:

Helix Ultimate Quickstart Installation

Best regards

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 8 months ago #185249

Please check the technical requirements for one template and then try to install it. If the issue is still there, then take a screencast and share via any drive here. I will investigate the issue further.

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D
Domz
Accepted Answer
8 months ago #185212

my host is hostgator I have other ssites that use shaper templates and those are working fine. those template are older. so there's some kind of conflict with the new templates.

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D
Domz
Accepted Answer
7 months ago #187159

issue was resolved with mySQL database upgrade 5 to 8.

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 7 months ago #187292

Thanks for the update.

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