Menu Disappears On Off-canvas - Question | JoomShaper
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Menu Disappears On Off-canvas

JS

JMG SOLUCIONES S.A.S

Template 8 months ago

Menu disappears on Off-canvas (I use the Ensure Template)

The menu does not appear on mobile devices. https://lh3.googleusercontent.com/pw/AP1GczPb7H07vW9h3oOtTHRp9xY7U_9f0xAV7cpDlphc_KRdMSqq52GNFn40Bgd6t4GPe7QkEX1JWyqKtT9eiCiFqmYl1v3ahe2Ufd7e_jd_T9ydJ26mFd7zI7IwyRrNVCfhutvZ-SnYihbrKmsvbMSqpgWdpA=w1246-h869-s-no-gm?authuser=0

I look forward to your valuable help.

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Website
https://www.sointerltda.com
13 Answers
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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 8 months ago #185419

Hi there!

Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.

To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.

Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.

Looking forward to your response.

Best regards

0
JS
JMG SOLUCIONES S.A.S
Accepted Answer
8 months ago #185531

Good morning, sending the requested information.

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 8 months ago #185534

View hidden content

0
JS
JMG SOLUCIONES S.A.S
Accepted Answer
8 months ago #185535

Ok.

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 8 months ago #185536

Do you have any country restriction?

0
JS
JMG SOLUCIONES S.A.S
Accepted Answer
8 months ago #185540

No

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 8 months ago #185547

I'm unable to access your site without VPN

0
JS
JMG SOLUCIONES S.A.S
Accepted Answer
8 months ago #185553

We have reviewed and you can enter. Please try again.

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 8 months ago #185557

Please check now

0
JS
JMG SOLUCIONES S.A.S
Accepted Answer
8 months ago #185560

OK

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 8 months ago #185635

I sincerely apologize for the inconvenience. The issue was identified within our template, and it will be addressed in the next update. However, I have applied a fix on your end to ensure everything works smoothly for you in the meantime.

I truly appreciate your patience and understanding. Please let me know if you need any further assistance.

Best regards

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 8 months ago #185846

If you have server cache, please clear it and let me know.

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