Problem Updating SP Simple Portfolio - Question | JoomShaper
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Problem Updating SP Simple Portfolio

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DigitM

Extension 7 months ago

Hello, I've tried to update SP Simple Portfolio but I get an error message every time I try. https://prnt.sc/Uxwc783jBsO1 Thank you for your help. Jack

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7 Answers
Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 7 months ago #186400

I have updated SP Simple Portfolio on the site. Hopefully, the issue is solved. Please check and let me know if you need further help.

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 7 months ago #185865

Hello DigitM,

Thank you for reaching out to our technical support forum. I’m sorry to hear about the trouble you’re experiencing. Rest assured, I will look into this issue for you and work to resolve it as quickly as possible.

Please share your cPanel access in the hidden content. I need to check the files of the component.

Best regards

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DigitM
Accepted Answer
7 months ago #186314

Hello Ofi,

Thanks for your feedback. Are you talking about access to site administration or hosting? If it's the site admin, you already have the info in hidden content. If it's the hosting, is FTP access all you need?

Have a nice day! Jack

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 7 months ago #186315

Yes, I am asking for FTP access.

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DigitM
Accepted Answer
7 months ago #186320

Hi Ofi, Below the informations. Thx

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 7 months ago #186325

I could not connect to your server. Please share the hostname again. I am using FileZilla software.

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DigitM
Accepted Answer
7 months ago #186353

grr, new infos below Thx

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