Hello Andreas,

Thanks for reaching out to us. Could you please share temporary administrator access to your Joomla backend? You can provide the credentials securely in the hidden content section. Also, please take a full backup of your site before we make any changes.

Once I have access, I’ll investigate further and see what’s causing the issue. Let me know once you’ve shared the details!

Best Regards,

Hallo,

i like to share a image with you, but i don´t know how to upload it here

Can i send it via email?

https://prnt.sc/AuHYN1ZY2yA_

https://prnt.sc/aSrzIvbiIe6E

So, in the first picture you see, that i try to edit video element. But the video url is not visible. The second picture shows you that there is a video url, because i marked it. The font colour seems to be white. Also you can not see any border lines of the fill in fields.

https://prnt.sc/0G0IG9sMCJRU https://prnt.sc/_xKGxZV0wn-1 https://prnt.sc/44oFOxM5uBvK https://prnt.sc/ElFJMJkL_UY6

First picture shows you, that the borders are not visible and that you can not read anything in the form. Second pic shows you, that there is something written.

Third and fourth pc shows you the same issue in the editor popup as befor in the video popup.

Please try installing the latest version of SP Page Builder first. If the issue persists, kindly provide the correct site admin access of your issues site.

Thanks.

I have the latest version installed. This problem occured at the very first time i wanted to build my website. I currently like to use the Light box template. If i use another template i do not have this problem. But i already decided tomuse lightbox template. Maybe there is a bug in your template.

Just check it out yourself! You already have access to my backend.

Again my access for the website in development

Not working. Only the text in the form builder element in the frontend is visible now. But still the editor pop up does not work properly. And also the the borderline is not visible. Don´t you see this?

Please, Check now, Is there anything else?

Best regards,

Still i can not read anything in the editor popup! Only if i mark it, i can see it!!! https://prnt.sc/ij7x_Z3vOblQ

check! You can see nothing in the video url line

Now you see it! https://prnt.sc/FSExrdfIgtli

How can i work like that?

I know, that this is a issue of the Lightbox Template. But i decided to use the Lightbox Template for several reasons and i don´t wanna change the Template i am working with now. When do you think the update will be ready?