Your Session has Expired On Initial Click Into Any Page Builder Back End Page - Question | JoomShaper

Your Session has Expired On Initial Click Into Any Page Builder Back End Page

CC

Chad Criswell

SP Page Builder 7 months ago

I am working on upgrading a J3 site by recreating a template in order to eventually update to J4/5. I installed SP Page Builder Pro but all menu items for it give me a little robot error image with the text Your session has expired, etc. I turned on error reporting to max but see no error logs being written out in the admin/logs folder or in the root/logs folder.

I looked at many similar posts in the forum and have done the following:

  1. set handler to database
  2. increased memory limit to 256MB
  3. turned off all caching mechanisms
  4. session length in joomla config increased to 99

I will provide login info in the hidden content since it seems other people have been requested to do that.

0
2 Answers
Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 7 months ago #187795

Apolozy for the inconvenience. I have checked your website, and I see that you are using Joomla 3 with PHP 7.4. However, you have installed SP Page Builder 5.5.2, which requires at least Joomla 4 and PHP 8.1 to function properly.

Please refer to the technical requirements here: SP Page Builder Technical Requirements

If you do not wish to upgrade your Joomla and PHP versions at this time, I recommend using SP Page Builder v5.4.6 instead, as it is compatible with your current configuration.

Let me know if you need further assistance.

0
CC
Chad Criswell
Accepted Answer
7 months ago #187855

Thank you! I looked for a version compatibility matrix of some kind on your site but didn't find it.

0