Form Builder Form Not Working - Question | JoomShaper
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Form Builder Form Not Working

jakleinhans

jakleinhans

SP Page Builder 4 years ago

Page with error: https://berchtesgaden.co.za/booking

Submitting a form builder form does not send an email, but rather creates this URL:

https://berchtesgaden.co.za/booking?form-builder-item-%5Bfull-name*%5D=J.Adolf+Kleinhans&form-builder-item-%5Btown*%5D=Vaalwater&form-builder-item-%5Bemail*%5D=adolf%40kleinhanscorp.com&form-builder-item-%5Bphone*%5D=0760333492&form-builder-item-%5Bhunt%5D=Hunt&form-builder-item-%5Badults*%5D=3&form-builder-item-%5Bchildren%5D=3&form-builder-item-%5Bcouples%5D=&form-builder-item-%5Bbreakfast-only%5D=Breakfast+Only&form-builder-item-%5Barrival-date*%5D=2021-05-22&form-builder-item-%5Bdeparture-date*%5D=2021-05-13&form-builder-item-%5Barrival-date-2%5D=2021-04-28&form-builder-item-%5Barrival-date-3%5D=&form-builder-item-%5Bmessage*%5D=As+die+epos+deurkom+werk+die+booking+vorm&recipient=aW5mb0BiZXJjaHRlc2dhZGVuLmNvLnph&from=c2VydmVyQGJlcmNodGVzZ2FkZW4uY28uemE%3D&addon_id=1617193750005&additional_header=UmVwbHktVG86IHt7ZW1haWx9fQpSZXBseS1uYW1lOiB7e2Z1bGwtbmFtZX19CkJDQzpjbGllbnQtbGVhZHNAa2xlaW5oYW5zY29ycC5jb20%3D&email_subject=TkVXIEJPT0tJTkcgfCB7e2VtYWlsfX0gfCB7e2Z1bGwtbmFtZX19&email_template=PHA%2BPHN0cm9uZz5ORVcgQk9PS0lORyBTVUJNSVRURUQ8L3N0cm9uZz48L3A%2BCjxwPjxzdHJvbmc%2BLSAgLSAgLSAgLSAgLSAgLSAgLSAgLSAgLSAgLSAgLSAgLSAgLSAgPC9zdHJvbmc%2BPC9wPgo8cD48c3Ryb25nPkZyb206IDwvc3Ryb25nPnt7ZnVsbC1uYW1lfX08L3A%2BCjxwPjxzdHJvbmc%2BRW1haWw6IDwvc3Ryb25nPnt7ZW1haWx9fTwvcD4KPHA%2BPHN0cm9uZz5QaG9uZTogPC9zdHJvbmc%2Be3twaG9uZX19PC9wPgo8cD48c3Ryb25nPkhvbWUgVG93bjogPC9zdHJvbmc%2Be3t0b3dufX08L3A%2BCjxwPjxzdHJvbmc%2BLSAgLSAgLSAgLSAgLSAgLSAgLSAgLSAgLSAgLSAgLSAgLSAgLSAgPC9zdHJvbmc%2BPC9wPgo8cD48c3Ryb25nPkR1cmluZyBteSBzdGF5LCBJIHdvdWxkIGxpa2UgdG86IDwvc3Ryb25nPnt7ZXhwbG9yZS1yYW5jaH19ICsge3tleHBsb3JlLWZhcm19fSArIHt7aHVudH19ICsge3tib29rLWNvbmZlcmVuY2V9fSArIHt7c3BhLXRyZWF0bWVudH19PC9wPgo8cD48c3Ryb25nPi0gIC0gIC0gIC0gIC0gIC0gIC0gIC0gIC0gIC0gIC0gIC0gIC0gIDwvc3Ryb25nPjwvcD4KPHA%2BPHN0cm9uZz4jIG9mIEFkdWx0czogPC9zdHJvbmc%2Be3thZHVsdHN9fTwvcD4KPHA%2BPHN0cm9uZz4jIG9mIENoaWxkcmVuOiA8L3N0cm9uZz57e2NoaWxkcmVufX08L3A%2BCjxwPjxzdHJvbmc%2BIyBvZiBDb3VwbGVzOiA8L3N0cm9uZz57e2NvdXBsZXN9fTwvcD4KPHA%2BPHN0cm9uZz4tICAtICAtICAtICAtICAtICAtICAtICAtICAtICAtICAtICAtICA8L3N0cm9uZz48L3A%2BCjxwPjxzdHJvbmc%2BTWVhbCBTZWxlY3Rpb246IDwvc3Ryb25nPnt7c2VsZi1jYXRlcmluZ319ICsge3ticmVha2Zhc3Qtb25seX19ICsge3thbGwtbWVhbHN9fTwvcD4KPHA%2BPHN0cm9uZz4tICAtICAtICAtICAtICAtICAtICAtICAtICAtICAtICAtICAtICA8L3N0cm9uZz48L3A%2BCjxwPjxzdHJvbmc%2BQXJyaXZhbCBEYXRlOiA8L3N0cm9uZz57e2Fycml2YWwtZGF0ZX19PC9wPgo8cD48c3Ryb25nPkRlcGFydHVyZSBEYXRlOiA8L3N0cm9uZz57e2RlcGFydHVyZS1kYXRlfX08L3A%2BCjxwPjxzdHJvbmc%2BQWx0ZXJuYXRpdmUgRGF0ZSAjMTogPC9zdHJvbmc%2Be3thcnJpdmFsLWRhdGUtMn19PC9wPgo8cD48c3Ryb25nPkFsdGVybmF0aXZlIERhdGUgIzI6IDwvc3Ryb25nPnt7YXJyaXZhbC1kYXRlLTN9fTwvcD4KPHA%2BPHN0cm9uZz4tICAtICAtICAtICAtICAtICAtICAtICAtICAtICAtICAtICAtICA8L3N0cm9uZz48L3A%2BCjxwPjxzdHJvbmc%2BTm90ZXM6IDwvc3Ryb25nPnt7bWVzc2FnZX19PC9wPgo8cD48c3Ryb25nPi0gIC0gIC0gIC0gIC0gIC0gIC0gIC0gIC0gIC0gIC0gIC0gIC0gIDwvc3Ryb25nPjwvcD4%3D&success_message=UGxlYXNlIHdhaXQgd2hpbGUgd2Ugc3VibWl0IHlvdXIgaW5mb3JtYXRpb24gLiAuIC4%3D&failed_message=RW1haWwgc2VudCBmYWlsZWQsIGZpbGwgcmVxdWlyZWQgZmllbGQgYW5kIHRyeSBhZ2FpbiE%3D&captcha_question=6&captcha_answer=1679091c5a880faf6fb5e6087eb1b2dc&captcha_type=default

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9 Answers
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Toufiq
Toufiq
Accepted Answer
Senior Staff 4 years ago #17047

Hi there,

Thanks for contacting us. Sorry for the inconvenience. Will you please provide me the Joomla administrator access. I will check & get back to you soon.

-Thanks

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jakleinhans
jakleinhans
Accepted Answer
4 years ago #17255

Here you go:

Thanks

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Toufiq
Toufiq
Accepted Answer
Senior Staff 4 years ago #17403

I have checked form builder and it works fine.

https://prnt.sc/130bqwe

Page Name - Test

https://berchtesgaden.co.za/component/sppagebuilder/?view=page&id=65

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jakleinhans
jakleinhans
Accepted Answer
4 years ago #18157

Have you tested the form on the page I gave you? No you didn't.

I pay a lot of money for this product please fix this. This two day later non-support is unacceptable.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 4 years ago #18230

I told you it works fine. I think its your hosting email problem.

https://berchtesgaden.co.za/component/sppagebuilder/?view=page&id=66

https://prnt.sc/13c33pq

-Thanks

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jakleinhans
jakleinhans
Accepted Answer
4 years ago #18459

Did you test it from the page I gave you?

https://berchtesgaden.co.za/booking

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Toufiq
Toufiq
Accepted Answer
Senior Staff 4 years ago #18477

https://berchtesgaden.co.za/booking

Here is not available any form and what is the difference with this form

https://berchtesgaden.co.za/component/sppagebuilder/?view=page&id=66

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jakleinhans
jakleinhans
Accepted Answer
4 years ago #18638

Well this is my point I made in the previous reply. You did not. Please test the form and that page and then you will see it does NOT work!

I told you it does not work.

I have disabled it in the frontend as it doesn't work, so I cannot leave it there to confuse clients. Log in throught the backend, enable the form, and feel free to test it and see that it does not work.

There is no differance between the two forms, but for some reason the one on the page I gave you does not work (https://berchtesgaden.co.za/booking)

If I knew why it didn't work I wouldn't contact you. I am contacting you because something is wrong here.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 4 years ago #18676

Helix3 conflict with the main.js file for the header. If you do not use the header then the page builder javascript conflict with the Template main.js script. Now it works. I have added a header. Please check & let me know. Thanks

Note: Header hidden from the booking page

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